Senior Technical Support Analyst - Wealth Management

Talent To Hire Inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT solutions provider in Toronto seeks a Senior Technical Support Analyst to offer expert support for wealth management platforms. This role includes troubleshooting applications, servers, and databases while analyzing data with SQL. We are looking for someone with strong technical support experience, specifically within financial systems, who can effectively communicate technical issues to non-technical users. Knowledge of ServiceNow and JIRA will be beneficial. The role provides an exciting opportunity to make an impact in the financial services sector.

Qualifications

• 3+ years of technical support experience in financial systems.
• Experience with SQL, APIs, and support ticketing systems.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide technical support for system functionality and performance.
• Troubleshoot application, server, and database issues.
• Monitor system performance and implement preventive measures.

Skills

Technical support experience

Troubleshooting

Analytical skills

Excellent communication

Education

Bachelor’s in IT or related field

Tools

SQL

ServiceNow

JIRA

Job description

Technical Support Analyst – Wealth Systems (Toronto, ON)

We are seeking a Senior Technical Support Analyst to provide expert support for wealth management platforms. This role involves troubleshooting applications, servers, and databases, analyzing data with SQL, and ensuring smooth platform operations.

Key Responsibilities:

• Provide technical support for system functionality, integrations, and performance.
• Troubleshoot and resolve application, server, and database issues.
• Monitor system performance and implement preventive measures.
• Manage support tickets using ServiceNow or JIRA.
• Lead incident and outage investigations, ensuring timely resolution and root cause analysis.
• Collaborate with development, infrastructure, and product teams to improve systems.
• Assist with upgrades, patches, and updates.
• Maintain documentation and knowledge base articles.
• Provide guidance and training to users on system usage and incident reporting.

Qualifications:

• Bachelor’s in IT, Computer Science, or related field (or equivalent experience).
• 3+ years technical support experience working in financial or wealth management systems.
• Experience with SQL, APIs, and support ticketing systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills to explain technical issues to non-technical users.

Preferred:

• Experience with wealth management or financial systems.
• Knowledge of financial industry standards and compliance.