Technology Application Support Manager

Aviso Wealth; Toronto; On-site; CAD 110,000 - 122,000; Full time

Benefits offered by this job

Competitive compensation

Health and dental benefits

Vacation & fitness support

Retirement matching

Education assistance

Social events

Job summary

Aviso Wealth in Canada is seeking a Manager, Technology Application Support to lead a team of IT professionals responsible for application support, maintenance, and monitoring. You will drive availability and reliability of business applications while delivering customer-focused service.

You will develop strategies for applications and data, manage budgets, define KPIs and SLAs, and collaborate with development teams to ensure scalable, supportable solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of IT application support experience.
• 3+ years of experience managing and leading teams of IT professionals.
• Knowledge of ITIL and service management best practices.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Fluent communication in English; French bilingual is an asset.

Responsibilities

• Manage and lead a team of IT professionals responsible for application support, maintenance, and monitoring.
• Develop and implement strategies for the effective use of applications, systems, and data to support business goals.
• Ensure that all application support requests are addressed in a timely and effective manner and properly documented.
• Work with application development teams to ensure proper system design and that applications are supportable and meet business requirements.
• Develop and maintain policies, procedures, and best practices for application support and maintenance.
• Participate in the evaluation and selection of new applications and technology solutions, and assist in implementation.
• Manage relationships with third-party vendors and service providers to ensure effective support and maintenance of systems and applications.
• Work with the IT leadership team to develop and manage the department budget.
• Develop and maintain KPIs and SLAs to measure service delivery effectiveness.
• Mentor and develop team members to ensure necessary skills and knowledge.
• Develop and maintain relationships with clients to understand business needs and ensure service delivery expectations.
• Hire, train, and develop team members to ensure service delivery.

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

5+ years of IT application support experience

3+ years of experience managing and leading teams of IT professionals

Knowledge of ITIL and service management best practices

Strong project management and organizational skills

Excellent communication and interpersonal skills

Ability to collaborate with cross-functional teams

Fluent English; bilingual in French is an asset

Job description

Aviso Wealth in Canada is seeking a Manager, Technology Application Support to lead a team of IT professionals responsible for application support, maintenance, and monitoring. You will drive availability and reliability of business applications while delivering customer-focused service.

You will develop strategies for applications and data, manage budgets, define KPIs and SLAs, and collaborate with development teams to ensure scalable, supportable solutions.