Senior Analyst, Business

Element Fleet Management; Mississauga; On-site; CAD 76,000 - 105,000; Full time

Job summary

Join a forward-thinking company as a Senior Analyst, Business, where you will play a vital role in enhancing client experiences and optimizing processes. This position offers the opportunity to work on innovative projects that drive efficiency and effectiveness across the organization. With a strong focus on collaboration and continuous improvement, you will be instrumental in delivering actionable insights to senior leadership. If you are passionate about making a difference and thrive in a dynamic environment, this role is perfect for you. Enjoy a culture that values innovation, empowerment, and accountability while being part of a team dedicated to excellence.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• 5+ years of experience in Project Management.
• 3+ years in a customer service role.
• Automotive industry experience preferred.

Responsibilities

• Identify and implement process improvement initiatives.
• Coordinate training and deployment plans across teams.
• Develop updated SOPs and policy documents.

Skills

Project Management

Customer Service

Process Documentation

Relationship Building

Communication Skills

Education

Bachelor's degree in Business or Technical Field

Tools

MS Office

Visio

Lucid Charts

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Senior Analyst, Business to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Able to manage time, focus on details, and prioritize tasks to serve clients effectively?

• Do you possess demonstrated experience in delivering intricate information to senior leaders succinctly?

As the Senior Analyst, Business , you will serve as a resource to the Acquisition team, providing tools and needed process improvements to control costs, increase efficiencies, and deliver a superior client experience. Your role is essential to supporting performance metrics provided to senior leadership on the health and performance of the business.

A Day in the Life

Process Analysis & Optimization

• Identify, develop, implement and measure process improvement initiatives

• Harvest data-driven improvement Opportunities from Client Service Issues/Customer Complaints

• A process Performance Metrics

• Document, develop & prioritize opportunities for action whilst coordination

• Support Customer journey Mapping and feedback collection efforts

• Develop methods of measuring effectiveness & adoption of new initiatives

• Process knowledge of all working acquisition improvement projects & PEERs.

• Stay current on latest technology/tools to support productivity and enhance solution development

Training and Development

• Coordinate training & deployment plan for initiatives across Acquisition teams

• Identify and Communicate documentation relevant for process to applicable stakeholders

• Partner with Teams Managers to understand impact to processes at Associate level upon completion of initiatives

• Develop updated SOPs and Policy Documents

• Develop strategies for warehousing SOP and process specific documentation for ease of access & availability to all stakeholders

• Partner with HR/Remote Learning/ L&D teams to implement employee focused solutions and ensure alignment with best practices

Requirements

• Bachelors degree in Business or technical field preferred..

• 5 +years’ experience in Project Management.

• 3 + years’ experience in a customer service professional role

• Automotive industry experience highly desired

• MS Office – proficient in the following

• Excel – ability to add data to cells, use SUM function, sort data

• PowerPoint – ability to create effective presentation

• Strong relationship building, facilitation, and influencing skills

• Excellent written and oral communication skills

• Process documentation experience ( ie Visio, Lucid Charts, Work Flow Analysis)

The hiring base salary range for this position is $76,000 - $104,900 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)

• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].