Senior AI Services Growth Director - Canada

8110 Canada - Genesys Cloud Services Corp.; Toronto; On-site; CAD 140,000 - 184,000; Full time

Benefits offered by this job

Health coverage

Paid time off

RRSP matching

Family leave benefits

Job summary

Genesys seeks a Senior Services Engagement Director for the Greater Toronto Area to drive professional services growth across Canadian accounts, translating Genesys investments into measurable business value through advisory, implementation, migration, and optimization services.

This role owns pipeline strategy, revenue attainment, and executive relationships across Sales, Customer Success, Solution Consulting, and Professional Services, with a focus on AI-enabled CX and cloud modernization.

Qualifications

• 5 to 7+ years of experience in SaaS, cloud software, enterprise technology sales, or Professional Services sales.
• Proven track record of owning and closing complex Professional Services revenue opportunities.
• Experience selling on-premises-to-cloud transformation services, including migration, modernization, implementation, and optimization.
• Strong background in CCaaS, customer experience, or adjacent enterprise software markets.
• Established relationships across Canada's three major telecommunications companies and Big Five banks.
• Ability to travel up to 50 percent.

Responsibilities

• Own Professional Services revenue growth across assigned Canadian accounts by developing account-specific services strategies, pipeline plans, and expansion opportunities aligned with customer priorities.
• Drive a strong, sustainable Professional Services pipeline by identifying, qualifying, and advancing advisory, implementation, migration, optimization, and transformation opportunities.
• Lead complex services sales motions that connect Genesys Professional Services capabilities to customer outcomes across AI-powered CX, automation, analytics, orchestration, cloud migration, and modernization.
• Develop outcome-based proposals and executive messaging that demonstrate how Professional Services can improve customer experience, accelerate adoption, increase operational efficiency, and strengthen return on Genesys investments.
• Partner with Account Executives, SDRs, Solution Consultants, Customer Success, and delivery leadership throughout the customer lifecycle to align services strategy with broader account objectives and retain‑and‑grow motions.
• Achieve quarterly and annual Professional Services revenue targets through disciplined account planning, opportunity management, negotiation, and deal execution.
• Advise customer executives and key stakeholders on transformation roadmaps, AI adoption, governance, implementation strategy, and leading practices that support sustainable value realization.
• Navigate complex enterprise stakeholder environments to influence deal structure, resolve commercial challenges, and close multi‑stakeholder Professional Services engagements.
• Align sold services with delivery expectations by partnering with delivery teams to establish clear outcomes, scope, and customer expectations that support successful execution and satisfaction.
• Expand the Professional Services footprint within existing accounts by identifying opportunities for AI enablement, optimization, modernization, and innovation services.
• Monitor market trends, customer buying behaviours, and competitive dynamics across Professional Services, CCaaS, AI‑enabled CX, cloud transformation, and digital transformation to strengthen account strategy.
• Strengthen customer retention and long‑term account growth by connecting successful services outcomes to continued platform adoption and business value.
• Introduce customers to new and evolving Genesys Professional Services capabilities, including AI services and packaged offerings that address emerging business priorities.

Job description

Genesys seeks a Senior Services Engagement Director for the Greater Toronto Area to drive professional services growth across Canadian accounts, translating Genesys investments into measurable business value through advisory, implementation, migration, and optimization services.

This role owns pipeline strategy, revenue attainment, and executive relationships across Sales, Customer Success, Solution Consulting, and Professional Services, with a focus on AI-enabled CX and cloud modernization.