AI-Driven Experience Orchestration Director

Genesys; Toronto; Hybrid; CAD 147,000 - 193,000; Full time

Benefits offered by this job

Flexible work

Global team

Learning programs

Job summary

Genesys is seeking an AI and Experience Orchestration Director to lead AI-powered customer experiences on a global scale from Toronto. The role focuses on advancing the AI portfolio, guiding complex deals, and driving outcomes with cross-functional teams across sales, marketing, product, and services.

The position requires extensive experience in AI, pre-sales, and customer experience technology, with a track record of influencing senior stakeholders and delivering AI-led opportunities that

Qualifications

• Strong subject matter expertise in AI, pre sales, and customer experience technology.
• Experience in sales overlay, specialist, or subject matter expert functions.
• 10 to 12 years of experience in software, cloud, or AI related roles.

Responsibilities

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders.
• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams.
• Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting.
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives.
• Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team.
• Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities.
• Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services.
• Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives.

Skills

AI expertise

Pre-sales

Customer experience

Leadership

Communication

Tools

MEDDPICC

CRM systems

Job description

Genesys is seeking an AI and Experience Orchestration Director to lead AI-powered customer experiences on a global scale from Toronto. The role focuses on advancing the AI portfolio, guiding complex deals, and driving outcomes with cross-functional teams across sales, marketing, product, and services.

The position requires extensive experience in AI, pre-sales, and customer experience technology, with a track record of influencing senior stakeholders and delivering AI-led opportunities that