Seneca Polytechnic Security Dispatch

Paladin Security; Toronto; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Job summary

Seneca Security is seeking a Dispatcher to lead a SOC team, coordinating dispatch and surveillance activities with external agencies and campus partners. You will supervise, train, and motivate staff to meet performance standards and safety targets.

The role requires 2+ years in dispatch/security, valid UOF/MOAB certifications, and a commitment to training costs with a 6‑month tenure. This full-time position involves day/afternoon/night shifts on campus.

Qualifications

• 2+ years’ experience in dispatch/security operations.
• WSIB Approved Standard First Aid/CPR Level C.
• Post-secondary education, APCO Certificate preferred.
• Legally Authorized to work in Canada.
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB).
• The UOF/MOAB certification is not paid as it is a pre-requisite; Paladin will cover all of the costs of the training with a 6‑month commitment to the position.

Responsibilities

• Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts.
• Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance.
• Audit call logs, radio transmissions, and incident documentation for accuracy and service standards.
• Step in during high-demand periods or critical incidents, providing hands-on support and coordination.
• Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications.
• Organize ongoing training, system upgrades, and process improvements for the SOC team.
• Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements.
• Ensure all dispatch and surveillance activities meet Seneca and legal standards.
• Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements.
• Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication.

Skills

Dispatch operations

Education

APCO Certificate

Job description

Averaging Agreement

Overtime is Employment Standards Acts

Hours

8 Hours - Day/ Afternoon/ Swing and Night Rotation

Week 1 - Days

Monday to Friday - 0700-1500

Week 2 - Nights

Sunday 2300-1100 Monday to Thursday - 2300-0700

Week 3 - Swing

Sunday/ Monday/ Friday/ Saturday - 1100-2300/1500-2300/2300-0700/2300-1100

Week 4 - Afternoons

Tuesday to Friday - 1500-2300/ Saturday - 1100-2300

Pay Rate

$21.42 - $22.95

Internal Posting Date

September 29th, 2026

Internal Closing Date

October 5th, 2026

External Closing Date

October 15th, 2026

About Seneca Security

At Seneca, our Security Operations Centre is the nerve center for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you’ll be part of a supportive team that thrives on real-time problem-solving, technology, and community service.

Key Responsibilities

• Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
• Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
• Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
• Step in during high-demand periods or critical incidents, providing hands‑on support and coordination
• Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
• Organize ongoing training, system upgrades, and process improvements for the SOC team
• Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
• Ensure all dispatch and surveillance activities meet Seneca and legal standards
• Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
• Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication

Qualifications

• 2+ years’ experience in dispatch/security operations
• WSIB Approved Standard First Aid/CPR Level C
• Post-secondary education, APCO Certificate preferred
• Legally Authorized to work in Canada
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB certification program prior to their onboarding training
• The UoF/MOAB certification is not paid as it is a pre‑requisite; Paladin will cover all of the costs of the training with a 6‑month commitment to the position

Why choose Paladin?

• Work today, get paid today—daily pay available
• Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE !

Certification Requirements (All)

• Use of Force in Class Training
• Management of Aggressive Behaviour (MOAB)

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position1st Shift, 2nd Shift, 3rd Shift, Day/ Afternoon & Night Rotation - 8 hours.