Security Surveillance Operator

GardaWorld; Calgary; On-site; CAD 39,000 - 41,000; Full time

Benefits offered by this job

GardaWorld Academy

Flexible shifts

Career growth

Uniform provided

Full-time opportunity

Hourly wage $29

Job summary

GardaWorld is seeking a Security Control Room Operator in Calgary, Alberta. The role focuses on delivering exceptional customer service while monitoring access, alarms, and surveillance systems across office towers, hotels, and malls.

The position is full-time with uniforms provided, GardaWorld Academy backed education, and flexible shifts. A valid Alberta Security License and 1 year of control room experience are required.

Qualifications

• Minimum one year in a control room/dispatch or similar role.
• Authorization to work in Canada and Alberta security license required.
• Strong written and verbal communication and customer service focus.

Responsibilities

• Monitor and control access to restricted areas and verify credentials.
• Monitor alarms, investigate alerts, and escalate incidents.
• Conduct routine patrols and report maintenance needs.
• Maintain incident reports and coordinate with emergency teams.
• Answer questions in person or by phone and assist visitors.

Skills

Customer service

Communication skills

Typing skills

Attention to detail

Video surveillance

Access control

Microsoft Office

Tools

Microsoft Office

Video surveillance systems

Job description

Select how often (in days) to receive an alert:

Security Surveillance Operator

Business Unit: Security Services

Career Area: Security Guard

Location: Calgary, Alberta, CA

Ready to suit up as a Security Control Room Operator

What matters most in a role like this is your ability to engage with people easily and make them feel confident in your ability to help them.

As a Security Control Room Operator, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers, etc.

What's in it for you?

• Hourly wage of $29
• We will invest in you, covering the costs of continuing education through GardaWorld Academy
• Flexible schedules with various shifts available
• Career growth opportunities at GardaWorld
• Full-time opportunitiy
• Uniform provided at no cost

Responsibilities for a Security Control Room Operator

• Monitor and control access, ensuring only authorized employees, guests, conractors and visitors enter restricted areas.
• Monitor building alarms and secuirty notifications, investigate alerts, and upscale incidents to appropriate personnel.
• Conduct foot patrols to identify potential risks
• Inspect security equipment and report any maintenance needs
• Control and monitor access credentials, keys, fobs, visitor passes, and other security related assets.
• Address incidents, provide first aid, and coordinate with emergency teams
• Write incident reports and communicate security concerns
• Answer questions in person or by phone

Qualifications for a Security Control Room Operator

• Be authorized to work in Canada
• Hold a valid Alberta Security License
• Minimum 1 year control room/disptatch experience
• Previous security concierge experience is an asset
• Strong computer and typing skills, proficient with Microsoft Office
• Experience with monitoring and operation of video and surveillance systems
• Excellent written and verbal communication skills

This could be more than a job! If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance and even casual roles available.

SSCAL

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.