Security Supervisor - Full Time

Calgary AB; Lethbridge; On-site; CAD 42,000 - 66,000; Full time

Job summary

Calgary AB is seeking a Security Supervisor to oversee the safety of customers, employees and property in a casino setting. This role emphasizes ambassadorial duties, positive customer experiences, and strong supervision.

You will coordinate with police, manage alarm systems, ensure asset protection, and enforce policies with tact while maintaining calm under pressure. The position requires reliability and clear English communication.

Qualifications

• 1–2 years of security guard experience.
• Must be 18 years of age.
• Previous supervisory experience is an asset.
• Proficiency in English verbal and written communication.
• Able to meet tight deadlines while maintaining organization and detail.

Responsibilities

• Responsible for the overall security of the casino facility, casino employees, and volunteer workers.
• Execute assigned duties in a positive and professional manner in accordance to AGLC regulations.
• Ensuring that all monies and chips are safeguarded in accordance to AGLC.
• Arming and disarming alarm systems as required.
• Assuring guards remain at their assigned post until relieved or otherwise directed by the Security Supervisor.
• Provide prompt, courteous, and friendly service to patrons and to fellow employees.
• Compiling written reports on all incidents or reviewing those completed by guards and signing off on them.
• Liaison with and provide assistance to local police service.
• Conduct preventative patrols and enforcing casino policy.
• Work with games managers to provide staff and patron safety.
• Ensure ATMs and NRTs are locked up at close.
• Knowledge of property fire regulations, fire doors, and power outage duties.
• Relieve Monitor Room when required.

Skills

Customer Service

Safety Orientation

Mediating and Negotiating

Communication

Team Work

Tools

Outlook

Word

AGLC ProTect

Job description

The Security Supervisor responsible for the safety of customers, employees and property. The Security Supervisor understands the role as an ambassador and provides positive experiences to all customers. This position requires developed social skills, supervisory, diplomacy and negotiating skills

Core Competencies

• Customer Service
• Safety Orientation
• Mediating and Negotiating
• Communication
• Team Work

Job Duties

• Responsible for the overall security of the casino facility, casino employees, and volunteer workers
• Execute assigned duties in a positive and professional manner in accordance to AGLC regulations
• Ensuring that all monies and chips are safeguarded in accordance to AGLC
• Arming and disarming alarm systems as required
• Assuring guards remain at their assigned post until relieved or otherwise directed by the Security Supervisor
• Provide prompt, courteous, and friendly service to patrons and to fellow employees
• Compiling written reports on all incidents or reviewing those completed by guards and signing off on them
• Liaison with and provide assistance to local police service
• Conduct preventative patrols and enforcing casino policy
• Work with games managers to provide staff and patron safety
• Ensure ATMs and NRTs are locked up at close
• Knowledge of property fire regulations, fire doors, and power outage duties
• Relieve Monitor Room when required

Requirements

• 1-2 years security guard experience
• Must be 18 years of age
• Previous supervisory experience is an asset
• Strong employee relation skills and abilities
• Proficiency in both Outlook and Word is an asset
• Able to meet tight deadlines while maintaining organization and detail
• Highly motivated and team orientated
• Possess a highly developed attention to detail
• Proficient in English verbal and written communication
• AGLC ProTect
• AGLC Deal Us In Phase 1 (Phase 2 an asset)
• Gaming Worker Registration an asset
• Security Services and Investigators License an asset
• Lift and carry over 50lbs
• Requires open availability

Casino Security functions seven (7) days a week, twenty four (24) hours a day. All leaders and associates must realize this fact and be aware that at times it may be necessary to move from an accustomed shift as business demands. In addition, it is understood that business determines the number of hours worked, and that some weeks as leaders we may be schedule to work fewer than forty four (44) hours, and on other weeks we may be scheduled to work more than forty four (44) hours per week.

Work Conditions

• Prolonged periods of standing
• Stand, sit, or walk for an extended period.
• Move, lift, carry, push, pull, lifting to over 50 pounds without assistance.
• Must be available to work all shifts including evenings, weekends and holidays
• Must be able to work in a fast-paced working environment