Full-Time Security Supervisor-TIC

Great Canadian Entertainment; Eastern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

Great Canadian Entertainment in Ontario is seeking a Security Supervisor to monitor day-to-day security operations at our site. You will lead frontline staff, enforce policies, and collaborate with facilities and regulatory bodies to maintain a safe environment for guests and team members.

The role requires at least 2 years in gaming security, supervisory experience preferred, and the ability to obtain a Gaming License. Proficiency with MS Office and vigilance in loss prevention are essential.

Qualifications

• Minimum 2 years security experience in a gaming environment, supervisory experience an asset, surveillance experience an asset.
• Must be willing to recertify every 3 years for Use of Force.
• Occupational First Aid level 2 an asset.
• Food Safety Certification.
• Ability to obtain a Gaming License.
• English proficiency; other languages an asset.
• MS Office familiarity.

Responsibilities

• Provides input for team member performance objectives and evaluations.
• Mentors, coaches and trains frontline security staff; oversee non-gaming record keeping.
• Verifies security timesheets and reports violations or hazards.
• Maintains security systems and surveillance equipment; liaises with departments.
• Enforces restricted access and conducts regular patrols; observes cashier transactions.
• Provides First Aid when needed and reports property incidents.
• Escorts guests/staff as required; performs ID checks and crowd control.
• Communicates effectively with all departments and regulators; supports licensing compliance.

Skills

Security experience

Supervisory experience

Surveillance experience

MS Office

Education

High School Diploma

Food Safety Certification

Occupational First Aid Level 2

Tools

Gaming License

Job description

JOB DESCRIPTION

Under the general direction of the Manager, Security this position is responsible for monitoring the day-to-day activities of security operations at the site level. Provides input on performance evaluations. Assists with the implementation all new security operations initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides input for team member performance objectives and evaluations
• Mentors, coaches and trains front line security staff, including best practices for the non-gaming record keeping system
• Verifies security timesheets
• Monitors, documents and reports internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities of the entire property as directed; prepares electronic statements via a non-gaming record keeping system
• Administers and maintains various critical security systems (e.g., Key Control, WINPAC, SIMS, Threat Management System)
• Reviews surveillance files; maintains site surveillance equipment; reports issues
• Enforces restricted access by unauthorized persons
• Observes cashier transactions and slot drops (if applicable); escorts cash and cash equivalent movements
• Conducts regular patrols of the entire property as directed; identifies risks and conditions that present safety issues for team members, guests, facility and company assets
• Provides or assists with First Aid for team members and guests
• Tags and reports found property; transfers to Lost & Found
• Responds to, resolves or escalates security issues
• May escort guests and team members or assign escort duties as required
• Performs identification checks as required
• Performs crowd control
• Liaises and communicates effectively with all operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, regulatory bodies and police authorities
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education And Qualifications

• High School Diploma
• Minimum 2 years security experience in a gaming environment; supervisory experience an asset; surveillance experience an asset
• Must be willing to recertify every 3 years for Use of Force
• Occupational First Aid level 2 an asset
• Food Safety Certification
• Ability to successfully obtain a Gaming License
• Can understand, speak and write English; fluency in other languages an asset
• Computer literacy in MS Office

Work Environment Considerations

• Regular casino/Racino environment, standing and walking for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal or physical abuse, non-traditional work hours