Security Services Agent Campus Safety and Security Services

MacEwan University; Edmonton; Hybrid; CAD 65,000 - 96,000; Full time

Job summary

MacEwan University in Edmonton is seeking a Security Services Agent for full-time continuing employment in Campus Safety and Security Services. You will safeguard the campus, respond to alarms, manage access control, and assist in investigations while complying with policy and law.

The role requires a licensed Security Services background, First Aid certification, and physical fitness to perform patrols and potential confrontations.

Qualifications

• Completion of a Government of Alberta licensed Security Services course.
• Current Standard First Aid certificate.
• Post-secondary education in related field is an asset.
• Two years’ experience as a licensed security services worker or equivalent customer service experience is an asset.

Responsibilities

• Responding to alarms and CCTV system issues.
• Provide information to staff, students, contractors, and visitors on request.
• Perform access control duties including door unlocks and building checks.
• Investigate reported incidents and document in incident management system.
• Conduct interior and exterior patrols and respond to emergencies.
• Educate and mentor campus community on safety programs and issues.

Skills

Security practices

Physically fit

Policy interpretation

Interpersonal skills

Report writing

Decision making

Communication

Multi-tasking

Education

Security Services course

First Aid certificate

Police Studies/Investigation Studies Diploma (asset)

Job description

Full-Time Continuing (38.5 hours per week) MSU Band E (Steps 1-8): $32.353 - $47.042 per hour. $64,769 - $95,741 per annum (Based on 38.5 hours per week). September 9, 2026

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

MacEwan University is seeking a Security Services Agent for full-time continuing opportunity with our Campus Safety and Security Services department.

You will exercise authority being licensed under the Security Services and Investigators Act of Alberta. Delivering services outlined in the university Security Services policy (D5040) and are responsible to work within applicable legislation, university policy and procedure, the Criminal Code, the Canadian Charter of Rights and Freedoms, and all other provincial/federal legislation. You will work to diminish any risk to the safe learning environment on campus and to protect MacEwan's assets. You will be required to engage in community response and community problem solving initiatives. We may hire up to nine Security Services Agents.

Key responsibilities include:

• Responding to alarms, issues with plant systems, emergency telephones and use CCTV (camera) systems;
• Providing information to staff, students, contractors, patrons, and visitors on request or proactively when noticing a person in need;
• Performing access control duties including but not limited to; door unlocks and lock-up, notifying and assisting with the removal of unauthorized individuals to leave the buildings, and perform building checks (interior) to ensure there are no intruders;
• Conducting investigations of reported incidents where there is a suspected breach of university policy; this may include taking statements, photographing scenes, gathering physical evidence, protecting a crime scene for police response, writing detailed notes, and entering all information into MacEwan's incident management software;
• Performing extensive interior, exterior, and licensed-area foot patrols, climbing stairs, handling potential physical confrontations;
• Conducting shift debriefs with the on-coming shift members to ensure effective communication is provided to alert shift activity or incidents that may require further attention/work or to make the on-coming shift members aware of activity or risks that may be expected;
• Assisting Parking Services and performing safe-walks within a two-block campus radius;
• Providing front counter service, log lost & found, writing reports, complying with FOIP policies;
• Ensuring all material handed over to external police agencies comply with university FOIP procedures and a completed law enforcement disclosure form is signed by the police and is on file/scanned in the report;
• Continually monitoring activity during the patrols on campus and leased property and apply the appropriate response to maintain a safe learning environment that may include enforcement of university policy, municipal legislation, limited authorized authority under provincial legislation, and arrest for trespassing or for criminal violations;
• Using the 10-codes and the phonetic alphabet to report all activities and requests over the radio system while on patrol or responding to a call for service;
• Responding to calls for medical assistance by providing first aid, maintaining the safety of the person, granting access for EMS/fire/police and supporting evacuations during emergencies; and
• Educating and mentoring the campus community on safety programs, prevention initiatives and security issues through informal engagement during patrols.

Skills

You will have:

• Working knowledge of Security practices and legislation covering authorities granted to the Security Agents;
• The ability to engage in a physically demanding role, required to be physically fit and participate in annual self-defense training and fitness testing;
• The aptitude to follow instructions and to read and interpret policy/legislation;
• Strong interpersonal skills to be able to maintain cooperative and professional relationships within the Security Services team;
• The expertise to use logic and reasoning when providing service to clients;
• The competency to quickly evaluate, prioritize, and deliver effective service;
• Strong report writing and verbal communication skills;
• The capability to quickly react to make critical decisions in threatening or emergency situations and to be able to multi-task under pressure; and
• The proficiency to use FM radio communication effectively using 10-code and the phonetic alphabet.

Qualifications

• A graduate of a Security Services course recognized by the Government of Alberta that complies with licensing requirements for security services workers in the Province of Alberta.
• Current Standard First Aid certificate.
• Completion of post-secondary education in a related field such as Police and Investigations or a similar discipline isconsidered an asset.
• ICS 100 is considered an asset.
• Prior experience in a post-secondary institution is an asset.
• Minimum two years' experience as a licensed security services worker or equivalent customer service experience with completion of a Police Studies/Investigation Studies diploma will be considered.
• An equivalent combination of education and experience may be considered.

Position Requirements

• This position can only be held by a person licensed under the Security Services and Investigators Act by the Province of Alberta. Any cancellation/removal or expiry of that license would be cause for termination.
• The successful incumbent will be required to obtain a Police Record Check, including a Vulnerable Sector Check.
• The successful incumbent will be required to provide a valid driver’s abstract.
• This position requires shift work and availability 24 hours a day, 365 days a year.

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

This position is included under the MacEwan Staff Union Collective Agreement.

All qualified candidates are encouraged to apply; however,Canadians and permanent residents will be given priority.

MacEwan University is committed to fostering the principles of equity, diversity, and inclusion within our community, and we are dedicated to removing barriers that have been historically encountered and are currently experienced by some members of our society. We welcome and encourage applications from Indigenous peoples, racialized persons, visible minorities, women, persons with disabilities, sexual and gender minorities, and members of all equity-deserving groups. We believe that the diversity of our students, staff, and faculty serves as a strength of our institution and benefit to society. We are committed to ensuring full and inclusive participation for all in our community.

Accessibility Statement

We strive to provide an inclusive and barrier-free work environment, beginning with the hiring process. If you require accommodation, we want to ensure you have the support you need to showcase your abilities. Please contact [e-mail] and we will support you to the best of our ability.

Personal Information Collection Notification

The personal information collected through MacEwan University’s application for employment and is used to determine your qualifications for employment. If your application progresses to the next stage of the hiring process, this information may be shared with non-HR members of the hiring committee and interview panel. This collection is authorized by section 4(c) of the Protection of Privacy Act. For questions about the collection of personal information, contact Human Resources at [e-mail] or phone [phone].