Case Manager - Office of Student Support and Accountability

MacEwan University; Edmonton; On-site; CAD 76,000 - 110,000; Full time

Benefits offered by this job

Competitive base pay

Generous vacation time

Secure pension plan

Flexible benefits package

Continuous learning culture

Career growth opportunities

Job summary

MacEwan University seeks two full-time Case Managers for the Office of Student Support and Accountability. You will provide non-clinical case management for students with complex personal and wellbeing concerns, as part of the CARE Team, contributing to risk-informed recommendations and coordinated responses.

The role requires strong knowledge of mental health, trauma-informed practice, privacy, and student support systems, with potential on-call duties outside regular hours to ensure timely

Qualifications

• Master’s degree in social work, counselling psychology, psychology, psychiatric nursing, or related field.
• Minimum of 5 years of related experience in complex case management, mental health, crisis response, counselling, or related fields.
• Experience in a post-secondary environment is an asset.

Responsibilities

• Conduct intake, triage, and psychosocial assessments for students with complex non-academic concerns.
• Assess needs, urgency, and risk using established tools and judgment.
• Apply trauma-informed, equity-centered, culturally responsive approaches in assessments.
• Provide consultation and direct case management support to students, faculty, staff, and partners.
• Maintain accurate, detailed case documentation including assessments and care plans.
• Coordinate access to internal and external supports, and assist with transition and return-to-campus planning.
• Contribute to development of protocols, referral pathways, and documentation standards.
• Identify trends and gaps to inform program or policy improvements.
• Ensure practices align with privacy, policies, and professional standards.

Skills

Mental health

Crisis response

Trauma-informed

Suicide risk

Threat assessment

Student support systems

Risk triage

Structured judgment

Confidentiality/privacy

Documentation skills

Communication skills

Education

Master’s degree in social work or related field

Job description

Competition Number: 26.08.179
Category: Full-Time Continuing (35 hours per week)
Salary: MSU Band G (Steps 1-8): $41.674 - $60.619 per hour. $75,846 - $110,326 per annum (Based on 35 hours per week).
Closing Date: September 8, 2026
MacEwan University is seeking Case Managers for 2 full‑time continuing opportunities with our Office of Student Support and Accountability.
In this role, you will provide non‑clinical case management for students experiencing complex personal, medical, mental health, behavioural, safety‑related, or wellness concerns. As a core member of the Collaborative Assessment, Response, and Evaluation (CARE) Team, you will contribute to case analysis, risk‑informed recommendations, and guidance on coordinated responses for students of concern.
Although this is a non‑clinical role, it requires strong knowledge of mental health, behavioural risk, trauma‑informed practice, crisis response, privacy, and student support systems. The position uses professional judgment to support students in distress and help the University respond to situations that may affect student well‑being or campus safety. The role may also provide on‑call support outside normal working hours for urgent or complex student matters that require timely follow‑up, coordination, or escalation.

Key responsibilities include:

• Conducting intake, triage, and psychosocial assessments for students experiencing complex non‑academic concerns, including acute mental health crises, and/or behavioural health concerns, risk of harm to self or others, violence risk, trauma related concerns or other barriers that may affect well‑being, functioning or safety, including but not limited to housing stability and food security;
• Assessing student needs, level of concern, urgency, and potential risk to self or others using evidence-informed tools, established protocols, and structured professional judgment;
• Applying trauma-informed, equity‑centered, culturally responsive, and strengths‑based approaches when assessing student circumstances and determining appropriate support pathways;
• Providing consultation and direct case management support to students, faculty, staff, and service partners, including navigating university services, community resources, emergency supports, and ongoing care options;
• Maintaining accurate, detailed, and professionally sound case documentation, including assessment findings, care plans, risk assessments, intervention rationale, referrals, follow‑up, and key case decisions, to support continuity of care, accountability, and legally defensible records;
• Coordinating access to internal university support services and external community supports;
• Assisting with transition and return‑to‑campus planning, including consideration of behavioural expectations, functional readiness, and available supports, when determined appropriate;
• Contributing to the development of case management protocols, referral pathways, documentation standards, care planning templates, and response protocols;
• Identifying trends, emerging issues, service gaps, and recurring risk factors from case work to inform program, policy, or process improvements; and
• Ensuring case management practices align with privacy legislation, institutional policies, professional standards, trauma‑informed practice, and current best practices.

Skills

• Advanced knowledge of mental health, behavioural risk, crisis response, trauma‑informed practice, suicide risk, threat assessment concepts, and student support systems;
• Strong ability to conduct psychosocial assessment, risk triage, structured professional judgment, intervention planning, and case prioritization;
• Knowledge of privacy legislation, informed consent, confidentiality, duty of care, procedural fairness, and institutionally risk considerations in a post‑secondary environment;
• Strong consultation skills, including the ability to guide faculty, staff, and administrators through complex student situations with professionalism, discretion, and sound judgment;
• The ability to coordinate multi‑disciplinary responses involving students, academic units, student services, security, counselling, accessibility services, residence, conduct, external providers, and emergency services;
• Strong written and verbal communication skills, including the ability to communicate sensitive information clearly, respectfully, and appropriately to diverse audiences;
• The ability to remain calm, organized, and responsive in crisis or high‑pressure situations;
• Strong documentation skills, including the ability to record relevant case information, assessment rationale, intervention plans, and decisions accurately and professionally;
• A commitment to accessibility, cultural safety, and student‑centered practice;
• The ability to identify trends, service gaps, and systemic barriers and contribute to continuous improvement in student support processes; and
• A commitment to ongoing professional development and maintaining current knowledge of trends, evidence‑informed practices, professional standards, and emerging issues in student case management, mental health, behavioural intervention, risk assessment, and post‑secondary student support.

Qualifications

• A minimum of a Master’s degree in social work, counselling psychology, psychology, psychiatric nursing, clinical psychology, or a related mental health, counselling, or human services field.
• A minimum of 5 years of related experience in complex case management, mental health, crisis response, counselling, social work, behavioural intervention, student affairs, health care, community services, or a related field.
• Experience in a post‑secondary environment would be considered an asset.
• An equivalent combination of education and experience may be considered.

Position Requirements

• This position is on campus only.
• This position may be required to provide on‑call support outside normal working hours to maintain continuity of support for urgent, complex, or time‑sensitive student situations. After‑hours support may involve consultation, coordination, referral, escalation, or follow‑up in accordance with established protocols.
• The successful incumbent will be required to obtain a Police Record Check with a Vulnerable Sector Check at their own cost.

Benefits

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

• Competitive base pay
• Generous vacation time
• Secure pension plan
• Flexible benefits package
• Continuous learning culture
• Opportunities for career growth