Front Desk Associate kihêw waciston Indigenous Centre

MacEwan University; Edmonton; On-site; CAD 38,000 - 55,000; Full time

Job summary

MacEwan University in Edmonton is seeking a Front Desk Associate for a full-time continuing role with the kihêw waciston Indigenous Centre. The position handles reception, scheduling, and general clerical duties, serving students, staff, faculty, and community visitors.

You will manage inquiries, organize filing systems, assist with communications, posters, and events, and support coordination of tours and meetings, while maintaining confidential information with discretion.

Qualifications

• High school diploma required.
• At least 1 year of related administrative support experience.
• Indigenous lived experience and understanding of Indigenous knowledge systems.
• Post-secondary or public sector experience is an asset.
• Equivalent education/experience considered.
• Position on campus only.

Responsibilities

• Greet visitors and respond to inquiries in person, phone, and email.
• Provide information on services for Indigenous learners and Centre tours.
• Screen inquiries and route to appropriate resources.
• Maintain filing systems electronic and hard copy.
• Prepare outgoing mail and courier shipments.
• Assist with coordinating meetings and Centre tours.
• Support marketing content distribution and Centre updates.

Skills

Communication

Customer service

Time management

Organizational skills

MS Office

Education

High school diploma

Indigenous knowledge/experience

Tools

Microsoft Office Suite

Adobe Acrobat

Google Drive

SharePoint

Teams

Job description

Full-Time Continuing (35 hours per week) MSU Band B (Steps 1-8): $20.640 - $30.029 per hour. $37,566 - $54,652 per annum (Based on 35 hours per week). The competition will remain open until a suitable candidate is found.

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

MacEwan University is seeking a Front Desk Associate for a full-time continuing opportunity with the kihêw waciston Indigenous Centre.

The Front Desk Associate performs general office and reception duties and serves as the first point of contact for visitors to the kihêw waciston Indigenous Centre, including students, staff, faculty, and community members. The Front Desk Associate processes and performs a variety of duties such as telephone reception, word processing, filing, assisting walk-ins, receiving and ordering couriers, preparing mail outs, and other related clerical responsibilities within clearly defined procedures.

Key responsibilities include:

• Greeting visitors and answering or redirecting general inquiries in person, by telephone, and via email;
• Providing visitors with information of services available to Indigenous learners, such as programing offered, as well as a tour of the Centre;
• Providing first-level responses to inquiries, utilizing discretion and judgment to screen visitors and telephone calls, and clarifying the information and/or services being requested to identify and facilitate access to the appropriate resources, triaging issues as appropriate to ensure timely responses;
• Setting up and maintaining filing systems, both electronic and hard copy, ensuring compliance with established records management and retention policies, practices, and procedures;
• Assembling, copying collates, and disseminating a variety of documents and materials;
• Classifying, sorting, and filing correspondence, records, and other documents;
• Preparing outgoing mail, faxes, and courier shipments;
• Operating a variety of office equipment such as photocopiers, fax machines, computers, and assigned software;
• Supporting the Coordinator, kihêw waciston in dispersing communications and marketing content according to the relevant communications plan, including putting up posters, updating information on the TV screen displays within the Centre, and informing the Office of Communications and Marketing/Web Services of Centre’s event updates and items requiring additional support as required;
• Planning, organizing, and scheduling meetings in the office, off-site, and via video conference as assigned; and
• Scheduling and coordinating Centre tours.

Skills

You will have:

• Strong written and verbal communication skills;
• A service-oriented mindset with a professional and friendly approach and strong commitment to customer service;
• Excellent time management and organizational skills;
• Effective problem-solving, multi-tasking, and prioritization skills with keen attention to detail;
• Demonstrated flexibility and ability to adapt to changing priorities;
• The ability to exercise judgment, discretion and tact, and handle confidential and sensitive information in an appropriate manner;
• Excellent interpersonal skills, with the ability to work independently and in a team environment;
• The ability to take initiative and work independently with minimal supervision;
• Knowledge and understanding of Indigenous culture; and
• Proficiency in Microsoft Office (including Word, Excel, Outlook, PowerPoint, Teams, etc.), Adobe Acrobat, Google Drive, and SharePoint.

Qualifications

• A minimum of a high school diploma.
• A minimum of 1 year of related experience providing comprehensive administrative support.
• Indigenous lived experience and an understanding of Indigenous knowledge systems.
• Direct experience in a post-secondary or related public sector environment is considered an asset.
• An equivalent combination of education and experience may be considered.

Position Requirements

• This position is on campus only.

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

This position is included under the MacEwan Staff Union Collective Agreement.

MacEwan University is committed to fostering the principles of equity, diversity, and inclusion within our community, and we are dedicated to removing barriers that have been historically encountered and are currently experienced by some members of our society. We welcome and encourage applications from Indigenous peoples, racialized persons, visible minorities, women, persons with disabilities, sexual and gender minorities, and members of all equity-deserving groups. We believe that the diversity of our students, staff, and faculty serves as a strength of our institution and benefit to society. We are committed to ensuring full and inclusive participation for all in our community.

Accessibility Statement

We strive to provide an inclusive and barrier-free work environment, beginning with the hiring process. If you require accommodation, we want to ensure you have the support you need to showcase your abilities. Please contact [e-mail] and we will support you to the best of our ability.

Personal Information Collection Notification
The personal information collected through MacEwan University’s application for employment and is used to determine your qualifications for employment. If your application progresses to the next stage of the hiring process, this information may be shared with non-HR members of the hiring committee and interview panel. This collection is authorized by section 4(c) of the Protection of Privacy Act. For questions about the collection of personal information, contact Human Resources at [e-mail] or phone [phone].