Control Centre Bilingual Operator - Incident Reporting

UNAVAILABLE; Mississauga; On-site; CAD 39,000 - 40,000; Part time

Benefits offered by this job

Paid training

Career growth within a global org

Bilingual work environment

Benefits program

Job summary

Allied Universal is seeking a bilingual Control Centre Operator to support a leading financial institution in Mississauga, ON. The role requires fluency in English and French amid a high-security environment, handling incident reporting and monitoring across multiple systems.

The position is part-time, with a 0700-1500 shift, and involves intake, dispatch, and reporting duties within a e2e incident lifecycle. A University/College diploma and strong communication skills are essential.

Qualifications

• Fluency in both French and English (verbal and written) is mandatory.
• Relevant University and/or College Diploma
• Minimum two or more years of work experience in Security/Protective Services
• Call Centre/Dispatch Centre/Emergency Response Centre experience required
• Proficient in Microsoft Office Suite and comfortable using multiple security software systems.
• Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security devices
• Experience in critical environments where life-safety and business continuity are impacted
• Strong analytical, interpersonal, listening and communication skills
• Must be 18 years of age or older
• Strong multitasking and communication skills
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Intake, triage and elevate incoming calls and emails
• Operate security consoles to receive, assess, and report information
• Dispatch appropriate personnel based on event type
• Categorize and prioritize calls and emails
• Provide alarm monitoring via access control and video displays
• Deal with potentially sensitive incidents
• Perform active monitoring of security systems including CCTV and access control
• Collect information and data, create reports, and communicate with stakeholders
• Escalate incidents to the Supervisor when needed
• Support incidents as directed by the Supervisor
• Advise the Supervisor of urgent matters for proper triage
• Adhere to Allied Universal policies and procedures
• Participate in departmental meetings
• Communicate improvement ideas
• Perform other duties as required.

Skills

Bilingual English/French

Call centre experience

Security industry knowledge

Life-safety decision making

Multitasking

Communication skills

MS Office

Education

University/College Diploma

Tools

Microsoft Office Suite

Incident Management Software

Job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Allied Universal is seeking Control Centre Bilingual Operator - Incident Reportingin Mississauga, Ontario.

Job Title: Control Centre Bilingual Operator - Incident Reporting

Location: Mississauga, ON

Type: Part Time

Pay Rate: $28.00 to $29.44 per hour

Shift: Monday to Friday, 0700-1500 (subject to change/flexibility required)

Overview:

Allied Universal is seeking a French speaking Control Centre Bilingual Operator - Incident Reporting to support our client, a leading financial institution. The ideal candidate will possess exceptional communication skills in both English and French, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, high-security environment.

This role plays a critical part in maintaining the safety and security of client assets, employees, and facilities by monitoring incidents, assessing risks, and ensuring accurate and timely reporting.

Responsibilities:

• Intake, triage and elevate incoming calls and e-mails from our Client, Law Enforcement, and Vendors
• Operate various computerized communication consoles and associated equipment to receive, asses, and report information
• Dispatch appropriate personnel, inclusive of Security Professionals, Law Enforcement, and Vendors based on event type
• Categorize and prioritize numerous types of calls and e-mails
• Provide, in accordance with protocol, alarm monitoring via access control and/or automatic video display for intrusion, robbery or duress
• Providing access control with automatic video display with voice communications
• Deal with issues and incidents that are potentially sensitive, confidential or may put persons at risk
• Perform active monitoring of various security systems, including video and access control systems
• Collect information and data, create and provide reports, maintain effective communications with a wide variety of stakeholders
• Apply the appropriate professionalism, maturity, and tact to manage the incident
• Perform data entry in a timely, accurate and inclusive manner
• Escalate incidents to the Supervisor immediately when unable to manage the situation at his/her level
• Support incidents as documented or directed to do so by the Supervisor, or other authorized persons
• Advise the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
• Adhere to and always promotes Allied Universal policies and procedures
• Participating in departmental meetings as required
• Communicates concerns, process improvement ideas or other opportunities for improvement
• Performs other duties as required.

Requirements:

• Fluency in both French and English (verbal and written) is mandatory.

• Relevant University and/or College Diploma
• Minimum two or more of work-related experience, preferably in the Security or Protective Services industry
• Call Centre/Dispatch Centre/Emergency Response Centre experience required
• Proficient in Microsoft Office Suite and comfortable using multiple security software systems.
• Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and sensors related to security
• Experience in critical environments where decision making and actions can impact life-safety and business continuity
• Well-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skills
• The ability to solve problems by active listening

• Must be 18 years of age or older.

• Strong multitasking and communication skills.

• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Paid training and continuous professional development.

• Opportunities for career growth and advancement within a global organization.

• Supportive, inclusive, and bilingual work environment.

• Employee Development Program andBenefits

What Makes You PHENOMENAL For This Role:

• Passionate to work in a fast-paced environment
• Work effectively with employee groups and build partnerships
• Strong administrative and multitasking skills
• Knowledge of Microsoft Communicator, Incident Management Software and Office SharePoint and InfoPath
• Prior corporate security, military or civilian law enforcement experience
• Experience with network /telecommunications technology

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check, which may include, but is not limited to: criminal history, employment verification, education verification, and professional references.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.