Security Operations Supervisor

Securitas Security Services USA, Inc.; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading security service provider is seeking a Security Site Supervisor in Ottawa, Ontario. The role involves overseeing security personnel, ensuring compliance with security protocols, and providing excellent customer service. Candidates must have a valid Ontario Security Guard license and at least 1 year of supervisory experience in security. This position offers the opportunity to lead a dedicated team and contribute to the safety of client properties.

Qualifications

• Minimum 1 year experience in security supervision or similar role.
• Availability for day shifts with flexibility.
• Knowledge of security strategies and regulations.

Responsibilities

• Direct security guards at assigned site and ensure adherence to post orders.
• Counsel and discipline staff as needed.
• Assist in training and payroll submissions.

Skills

Leadership

Customer service

Ability to motivate

Time management

Education

Valid Ontario Security Guard license

First Aid & CPR certification

Job description

We are seeking a Security Site Supervisor who will be directly in charge of Security guards at assigned client site. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Performs duties of Security Guard within scope of assignment. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

RESPONSIBILITIES

• Provides lead direction at assigned client site on assigned shift; acts to ensure that post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations.
• May counsel and discipline personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions.
• Assists in the training of Security Guards and review of post orders.
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts.
• Prepares, files and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned, in accordance with applicable company policies and procedures and in compliance with provincial and federal laws, carries out lead or supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations.

QUALIFICATIONS

• 1 year minimum experience in the same role or similar.
• Valid Ontario Security Guard license and First Aid & CPR.
• Availability for day shifts with flexibility to support operational needs outside regular hours.
• Knowledge in security strategies, principles, standards, policies, and procedures.
• Ability to provide positive direction and motivate performance.
• Ability to track and maintain schedule assignments.
• Ability to adapt to changes in the external environment and organization.
• Strong customer service and results orientation.