Security Control Operator

Securitas Canada; Ottawa; On-site; CAD 45,000 - 52,000; Full time

Benefits offered by this job

Hourly wage $22.90 CAD

Full benefits after 3 months

Free uniforms

Advancement opportunities

Job summary

Securitas Canada in Ottawa is seeking a vigilant Security Operations Centre professional to monitor alarm and CCTV systems, assess incidents, and dispatch responders as needed. You will ensure documentation accuracy, coordinate with staff, and maintain calm under pressure in a 24/7 environment.

Bilingual French/English and a valid Ontario Security guard license are required, with opportunities for advancement.

Qualifications

• Must be fluent in both English and French, written and spoken.
• Valid Ontario Security Guard license is required.
• Experience in security operations centre or similar environment preferred.
• Knowledge of CCTV, access control, intrusion detection and fire alarm systems.
• Strong communication and interpersonal skills.
• Excellent documentation and attention to detail.

Responsibilities

• Continuously monitor alarm, CCTV, fire alarm and other electronic systems from the Operations center.
• Receive, assess, and prioritize alarms, incidents, and service requests.
• Dispatch security personnel and resources as needed in response to incidents.
• Maintain communication with staff, responders, and management.
• Document incidents and events accurately in logs.

Skills

Bilingual (French/English)

Communication

Decision-making under pressure

Multitasking

Incident reporting software

Attention to detail

Independent & team work

Staircase navigation

Education

Ontario Security Guard License

Tools

CCTV systems

Access control

Intrusion detection

Fire alarm systems

Job description

Securitas is a global leader in the security industry and has been providing security services since 1899. With over 8,000 employees in 25 District offices across Canada, and 370,000 employees globally, we possess the experience and knowledge to offer a broad range of expert services including: On-site Guarding, Mobile Patrol Guarding, Leading Technology Solutions, Remote Guarding, and Investigations.

We value diversity and inclusion and encourage all qualified people to apply.

Key Responsibilities

• Continuously monitor security alarm systems, CCTV systems, fire alarm systems, and other electronic monitoring systems within the Operations center.
• Receive, assess, and prioritize incoming information, alarms, incidents, and service requests.
• Dispatch security personnel and other resources as required in response to alarms, incidents, emergencies, and operational needs.
• Maintain effective communication with security staff, emergency responders, building occupants, and management.
• Monitor the safety and welfare of security personnel working throughout the facility.
• Accurately document incidents, alarms, dispatch activities, and operational events in electronic and written logs.
• Initiate emergency response procedures in accordance with established policies, procedures, and site protocols.
• Verify and investigate alarm activations through available monitoring systems and established procedures.
• Maintain situational awareness of facility operations and security-related events.
• Ensure all monitoring and communication equipment is functioning properly and report deficiencies as required.
• Protect sensitive information and maintain confidentiality in accordance with organizational policies.
• Night shift rotational - Sunday (1800 - 0600), Monday (1800 - 0600), Tuesday (1800 - 0600), Wednesday (1800 - 0000) OR Thursday (0000 - 0600), Friday (1800 - 0600), Saturday (1800 - 0600)

Qualifications & Skills

• Must be fluently Bilingual - French/English in both written and verbal
• Must have a valid Ontario Security guard license
• Experience in a security operations centre, alarm monitoring centre, communications centre, dispatch environment, or similar role preferred.
• Strong knowledge of CCTV, access control, intrusion detection, and fire alarm systems.
• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving abilities in high-pressure situations.
• Ability to multitask while monitoring multiple systems simultaneously.
• Proficiency with computer systems and incident reporting software.
• Strong attention to detail and accuracy in documentation.
• Ability to work independently and as part of a team.
• Ability to traverse staircases
• Able to obtain LVL II Secret Clearance (10 Years consistent residency in Canada)

Working Conditions

• 24/7 operational environment requiring shift work, including days, nights, weekends, and holidays.
• Prolonged periods of monitoring computer screens and communications equipment.
• Fast-paced environment requiring rapid assessment and response to incidents and emergencies.

What We Offer

• $22.90 per hour
• Full benefits package after 3 months, paid sick days (after 12 months), and free uniforms
• Opportunities for advancement and development within Securitas Canada.

As a purpose-led company, Securitas employees are united across the country and around the globe. Our purpose serves as a consistent reminder of why our work is so important to our colleagues, clients, and the community. Safety is a basic premise for all of us to enjoy life with friends and family as well as to succeed at work. Threats to our safety are ever increasing and becoming more complex, and we help make your world a safer place. Our employees are guided by our three values: Integrity, Helpfulness and Vigilance. With over 370,000 employees globally we have surpassed our competitors by providing quality service year after year.

Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, aboriginal people, visible minorities, and persons with disabilities. Securitas is committed to hiring and retaining a diverse and inclusive workforce and fostering an environment where all employees can be involved, valued, respected, and thrive to meet their potential.

#AF-EasternCanada

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.