Seasonal Customer Experience & Joy Specialist

Indigobooksmusic; Calgary; On-site; CAD 21,000 - 30,000; Full time

Job summary

Indigo is seeking a store associate to help run daily retail operations, greet customers, and curate product collections. You will support inventory, merchandising, and maintaining a welcoming store environment that adds joy to customers’ lives.

The role emphasizes storytelling through products, on-floor engagement with customers, and flexible scheduling including mornings, evenings, weekends, and holidays as needed.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to be mobile on the sales floor for extended periods of time.
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role).
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Responsibilities

• Support the daily operations of the store, before or after the store closes (5AM or 10PM start time).
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.
• Use merchandising standards to create a visually appealing, stimulating store.
• Create a warm and welcoming environment in our stores.
• Add joy to our customers' lives and tell stories with our products.
• Engage and connect with customers on the floor and curate product collections.

Skills

Retail Experience

Adaptability

Customer Experience

Mobility on Floor

Lifting 40 lbs

Flexible Schedule

Bilingual French/English

Job description

Indigo is seeking a store associate to help run daily retail operations, greet customers, and curate product collections. You will support inventory, merchandising, and maintaining a welcoming store environment that adds joy to customers’ lives.

The role emphasizes storytelling through products, on-floor engagement with customers, and flexible scheduling including mornings, evenings, weekends, and holidays as needed.