Customer Experience Advocate — Storytelling & Joy

Indigo; Belleville; On-site; CAD 32,000 - 42,000; Full time

Job summary

Indigo is seeking team members to help cultivate authentic employee and customer experiences, guided by our culture and mission of adding joy. You will model Indigo Beliefs by being authentic, seeking inspiration, and knowing your audience, and you will influence customers through storytelling, connecting them to our brand.

The role focuses on creating welcoming stores, engaging customers, and leveraging our products to tell stories, while upholding visual standards and health and safety

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Responsibilities

• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Ensure Visual Standards are followed and maintained
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Skills

Customer service

Adaptability

Communication

Teamwork

Mobility on sales floor

Job description

Indigo is seeking team members to help cultivate authentic employee and customer experiences, guided by our culture and mission of adding joy. You will model Indigo Beliefs by being authentic, seeking inspiration, and knowing your audience, and you will influence customers through storytelling, connecting them to our brand.

The role focuses on creating welcoming stores, engaging customers, and leveraging our products to tell stories, while upholding visual standards and health and safety