Supply Chain Management Support Analyst

Raise - find a more meaningful working experience; Calgary; On-site; CAD 56,000 - 68,000; Full time

Job summary

The Ian Martin Group, on behalf of a Calgary-based client, is seeking a Supply Chain Management Support Analyst to help optimize P2P processes and SAP-driven workflows. The role focuses on Tier 1 support across procurement, invoicing, and service-entry activities, with emphasis on problem resolution and process improvement.

You will engage with suppliers, business units, and internal users, coordinating with cross-functional teams to sustain a best-in-class SSC support desk and deliver reliable,

Qualifications

• 3+ years’ experience in P2P or related business.
• Excellent understanding of procure to pay processes
• Experience with SAP MM
• Customer Service focused
• Be detail oriented and accurate
• Strong verbal and written communication skills
• Strong time management skills to support large volumes
• Work independently
• Ability to thrive in a collaborative, fast-paced team environment
• Experience with OpenInvoice, Maximo, ServiceNow, Ariba ( is an asset for this role)
• Post-Secondary education in Supply Chain Management diploma/certificate/degree ( is an asset for this role)
• Forward thinking
• Change agility
• Develops potential
• Communicates effectively
• Works collaboratively
• Technical professional skills
• Drives for results
• Customer Service oriented
• Supply Chain Management process
• Microsoft Office products
• Maximo
• OpenInvoice
• ServiceNow
• SAP

Responsibilities

• Provide Tier 1 support for Supply Chain Management related applications and processes.
• Respond to inquiries via ServiceNow, monitor tickets and escalate as needed.
• Provide Tier 1 support of P2P applications including SAP, OpenInvoice, Ariba, Maximo, and ServiceNow.
• Support the execution of P2P process improvements with SSC, AP, and other departments.
• Assess internal/external customer requirements to determine solutions and suggest enhancements.
• Coordinate SAP MM issues/upgrades in partnership with SCM Systems Team, IT and offshore resources.
• Triage SAP Staging Table and P2P workflow delays/issues; assist in resolution.
• Contribute to evolution of the SSC Support Desk Strategy and Sustainment.
• Drive Stakeholder Engagement and BU relationship development.
• Reject or redirect Service Receipts/invoices transmitted via OpenInvoice.
• Resend Service Entry Sheet and Goods Receipt acknowledgements transmitted via OpenInvoice.
• Provide support to other SSC functions as required.

Skills

P2P experience

SAP MM

Customer service

Communication skills

Time management

Independent work

Team collaboration

OpenInvoice

Maximo

ServiceNow

Ariba

Education

Supply Chain Management diploma/certificate/degree

Tools

SAP

OpenInvoice

Maximo

ServiceNow

Ariba

Job description

Supply Chain Management Support Analyst

• Pay Rate: $40.37 - $49.25 /hour, depending on experience
• Contract: Start Date 11/17/2026 End Date 03/31/2027 (4 months)
• Location: Calgary, Alberta

Raise is currently hiring a Supply Chain Management Support Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, the third largest producer of Canadian oil and natural gas and the second largest refiner and upgrader with extensive midstream and downstream infrastructure.

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst will provide Supply Chain Management related application and process support to all internal and external clients. The analyst will focus on specific categories of support within the team, provide cross coverage within the team, and endeavor to provide support for all categories within the team.

Responsibilities

• Receive, analyze and resolve incoming Supply Chain Management related application/process inquiries from suppliers, Business Units, and internal users as Tier 1 support. Including but not limited to purchase orders, service entry sheets, goods receipts, invoice, payment, and rate validation; SAP modules MM, FICO, PM, PS and various connected applications such as OpenInvoice, Ariba, and TRACK.
• Utilize the ServiceNow ticket management system to respond to inquiries, monitor tickets, and action response times to ensure resolution achieves defined metrics, undertaking appropriate escalation procedures when required.
• Provide Tier 1 support of P2P applications including SAP, OpenInvoice, Ariba, Maximo, and ServiceNow.
• Support the execution of P2P process improvements to suppliers and internal users in collaboration with SCM Shared Services, Accounts Payable, Category Management, Master Data, Taxation, and other departments to ensure has a best-in-class P2P process.
• Assess the requirements of internal and external customers to determine possible solutions to business issues and recommend enhancement/development of business processes.
• Coordinate SAP MM issues/enhancements/upgrades in partnership with the SCM Systems Team, IT and external offshore resources.
• Triage SAP Staging Table and P2P workflow processing delays/issues. Assist in coordinating resolution.
• Participate in evolution of the Supply Chain Service Center (SSC) Support Desk Strategy and Sustainment.
• Drive Stakeholder Engagement and Business Unit (BU) relationship development.
• Reject or redirect Service Receipts/invoices transmitted via OpenInvoice.
• Resend Service Entry Sheet and Goods Receipt acknowledgements transmitted via OpenInvoice.
• Provide support, as required, to other functions within the SSC.

Qualifications

• 3+ years’ experience in P2P or related business
• Excellent understanding of procure to pay processes
• Experience with SAP MM
• Customer Service focused
• Be detail oriented and accurate
• Strong verbal and written communication skills
• Strong time management skills to support large volumes
• Work independently
• Ability to thrive in a collaborative, fast-paced team environment
• Experience with OpenInvoice, Maximo, ServiceNow, Ariba ( is an asset for this role)
• Education and Certifications
• Post-Secondary education in Supply Chain Management diploma/certificate/degree ( is an asset for this role)
• Organizational Competencies
• Forward thinking
• Change agility
• Develops potential
• Communicates effectively
• Works collaboratively
• Technical professional skills
• Drives for results
• Technical Competencies (Assets)
• Customer Service oriented
• Supply Chain Management process
• Microsoft Office products
• Maximo
• OpenInvoice
• ServiceNow
• SAP

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

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