Scheduling Coordinator

Kaiser Permanente; Ontario; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Scheduling Coordinator to manage surgical appointments and ensure seamless communication between patients and healthcare providers. This role involves arranging special needs for surgeries, scheduling pre-operative appointments, and maintaining operational efficiency in the operating room. The ideal candidate will possess strong typing skills, a background in medical terminology, and the ability to foster positive relationships with patients and staff. Join a dedicated team committed to providing exceptional healthcare services and make a meaningful impact in patients' surgical journeys.

Qualifications

• Typing 25 wpm and passing the Basic Computer Literacy Assessment are required.
• Completion of a Medical Terminology course from an accredited institution.

Responsibilities

• Upholds policies and arranges special needs as ordered by the physician.
• Schedules patients for pre-operative appointments and informs them of details.
• Prepares statistical reports for the Operating Room Committee.

Skills

Typing

Basic Computer Literacy

Medical Terminology

Telephone Skills

Interpersonal Skills

Education

Medical Terminology Course

Tools

IBM-PC

INFORM/CARE

Word-processing Software

Email

Typewriter

Omnifax

Duplicating Machine

Calculator

Job description

Job Summary:

No information available at this time.

Essential Responsibilities:

1. Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities, and applicable state, federal, and local laws.
2. Arranges for special needs as ordered by the physician on the surgery scheduling form (e.g., blood, equipment, techs).
3. Arranges case priority according to established guidelines for each OR block (e.g., MD assist case, children and elderly, general anesthesia, etc.).
4. Notifies various departments of scheduling (e.g., Insurance, Pathology, Radiology, Business Office, and others).
5. Prints the daily operating room schedule and other schedules as needed; distributes appropriately.
6. Receives cancellations from patients and physicians and cancels all preoperative appointments.
7. Follows cancellation procedures for notifying physicians and departments.
8. Schedules cases to fill cancellations for maximum OR utilization.
9. Contacts physicians, departments, and outside hospitals/physicians performing surgeries at Kaiser to obtain and provide pertinent scheduling information.
10. Schedules patients for pre-operative appointments, including history and physical, lab tests, pre-op education, and preadmission interviews, using CARE and INFORM systems.
11. Schedules medical clearance, EKG, blood type and crossmatch, physical therapy, special tests, and pre-surgery consults as needed.
12. Negotiates surgery dates and appointments with patients to ensure timely completion.
13. Provides patients with dietary instructions and preparations for tests.
14. Prints and mails confirmation letters and instructions to patients promptly.
15. One day prior to surgery, informs patients of surgery time, check-in details, location, and NPO status.
16. Contacts patients who miss pre-op appointments or tests and reschedules them.
17. Prepares statistical reports for the Operating Room Committee, Administration, and Surgical Departments.
18. Performs other duties as required.

Equipment Utilized:

IBM-PC, INFORM/CARE, Word-processing, Email, Typewriter, Omnifax, Duplicating Machine, Calculator. Assumes other activities and responsibilities as directed.

Basic Qualifications:

Experience:

Typing 25 wpm, successfully passing the Basic Computer Literacy Assessment and Medical Terminology Test are required. Good telephone skills and experience. Demonstrated ability to maintain positive relationships and courteous interactions with members, co-workers, and the public.

Education:

Completion of a Medical Terminology course offered by an accredited institution.

License, Certification, Registration:

N/A

Additional Requirements:

N/A

Preferred Qualifications:

N/A

Notes:

May work in Ontario or Fontana.

Company: Kaiser

Title: Scheduling Coordinator

Location: Ontario, California

Req Number: 1313224

External hires must pass background check and drug screen. Qualified applicants with records will be considered per laws including the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.