Scheduling Coordinator

CareerArc; Halifax; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic individuals to join their Atlantic Operations team as Schedulers. This role is crucial for monitoring and managing employee and client schedules, ensuring smooth operations across various shifts. The ideal candidate will possess excellent customer service skills, the ability to communicate effectively under pressure, and a knack for organization. With a commitment to diversity and inclusion, this company values its workforce and promotes a culture of respect. If you thrive in fast-paced environments and enjoy helping others, this opportunity could be the perfect fit for you.

Benefits

Paid Vacation

Qualifications

• Fluent in English for clear communication.
• Must demonstrate high customer service skills.

Responsibilities

• Make outgoing calls to off-duty employees for scheduling.
• Maintain records of employee availability and statistics.

Skills

Customer Service Skills

Communication Skills

Ability to Work Under Pressure

Scheduling Experience

Education

High School Diploma/GED

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Joining our Atlantic Operations team, Schedulers are responsible for monitoring and actioning all employee and client schedules. Schedulers will be responsible to generate a call list and open shift list to fulfil the coverage requirements and communicate with the respective groups, clients, and site leaderships in the Atlantic region. Please see below for additional details.

Hours:
Must be available days, evenings, weekends, and overnight.
Possible shifts include:
FULL TIME POSITION: 0700-1500 HRS, Tuesday – Saturday (40 hours)
PART TIME POSITION: 0700-1500 HRS, Sunday & Monday (16 hours)

Duties and Responsibilities

• One of the primary duties will be making outgoing calls to contact off duty employees actively to provide schedule for them.
• Schedulers are responsible to record and keep a track of their statistics and ensure that all the casual employees are actively working.
• Maintain all the inactive employees and employees’ availabilities.
• Schedulers must understand the full compliance requirement and priority coverages for each site.

Qualifications

• Fluent in English to be able to give adequate, clear, and concise directions.
• Confident and capable of remaining composed under pressure of emergency situations.
• Excellent written and verbal communication skills.
• Must be able to work under team setting.
• Must be able to demonstrate high customer service skills.
• Scheduling and security experience is an asset.
• Ability to work in a dynamic, fast-paced environment.

Education Requirements

High School Diploma/GED

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits

Paid Vacation

Screening Requirements

Criminal Background Check