Scheduling Coordinator

Carecor Health Services Ltd.; Halifax; Hybrid; CAD 35,000 - 55,000; Part time

Job summary

Join a forward-thinking healthcare organization as a Scheduling Coordinator, where you'll play a vital role in ensuring healthcare providers are effectively scheduled to meet client needs. This position requires strong organizational skills, excellent communication abilities, and a keen attention to detail. You'll be responsible for matching staffing requirements, handling schedule changes, and providing outstanding customer service. This innovative firm values flexibility and offers a hybrid work plan after training. If you're passionate about making a difference in the healthcare sector, this opportunity is perfect for you.

Benefits

Competitive Pay

Employee Group Benefits

Flexible Work Hours

Qualifications

• Experience with scheduling software and familiarity with healthcare settings is essential.
• Strong attention to detail and excellent communication skills are required.

Responsibilities

• Schedule healthcare providers by matching staffing requirements with client requests.
• Provide excellent customer service and manage requests in a timely manner.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Customer Service Skills

Problem-Solving Skills

Education

Experience in Healthcare Settings

Proficiency in English

Tools

Scheduling Software

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Carecor Health Services is looking for dedicated and compassionate Scheduling Coordinators to join our amazing team.

Why Choose Us
Our reputation of quality is enhanced by the dedication of our people and the relationships we build. We are committed to connecting employees with flexible and rewarding work. Our “exemplary standing” with Accreditation Canada is held to the highest regard and is a testament to the fact that we uphold the same hiring standards and patient care delivery as the facilities in which we serve.

1. We are proud to offer competitive pay and employee group benefits to suit your health, dental and insurance needs.
2. Our team is dedicated to building strong relationships with our people by listening to your needs and providing the tools, guidance, and support for you to be successful.

Job Summary
The Scheduling Coordinator plays a crucial role in healthcare settings by ensuring that healthcare providers are scheduled effectively to meet the needs of clients. This involves a variety of tasks and responsibilities: Understanding Staffing Requirements, Maintaining Provider Availability Information, Matching Providers to Shifts, Communicating Schedules, Handling Schedule Changes and Reporting. This role requires strong organizational skills, excellent communication abilities, and a keen attention to detail. The Scheduling Coordinator must be able to balance the needs of clients with the availability of healthcare providers to ensure that all shifts are covered. They must also be able to adapt quickly to changes and handle scheduling issues efficiently and effectively.

Hours

1. Minimum 15 hours per week
2. Shifts are Saturdays 1pm - 9pm and Sundays 1pm - 9pm
3. Must be available to work weekdays, weekends, statutory holidays, evenings and nights

Office Location
Carecor Halifax Office, with a hybrid remote work plan after about 4 weeks of training in the office.

Reports To
Manager, Staffing Office (East Coast Region)

Responsibilities

1. Scheduling healthcare providers/employees by matching the staffing requirements of Carecor’s clients.
2. Contact healthcare providers/employees to determine availability.
3. Match available healthcare providers/employees to facility client requests.
4. Provide excellent customer service – first contact by phone, in person and electronically for Clients.
5. Manage requests in a timely manner, based on priority, up-sell and offer service to Clients.
6. Update Scheduling Software.
7. Record and document all requests, schedules, and communications into scheduling software program and on manual systems as required.
8. Assist with payroll and invoicing issue investigations.
9. Initiate Instant Pay requests for healthcare providers.
10. Print daily reports as defined, forward and file as required.
11. Promote Carecor’s staffing services to facilities and health care providers.
12. Participate in special projects and meetings as assigned by the Supervisor.
13. Meet target goals related to staffing productivity indicators; (inbound/outbound calls fill rates, offering staff out).
14. Other duties as required.

Qualifications

1. Experience using scheduling software programs
2. Familiarity with health care settings and the staffing industry
3. Must be proficient in Word, Outlook, Excel
4. Proven attention to detail within a fast-paced environment (accurate and fast typing essential)
5. Excellent customer service skills and a personable outgoing, professional manner
6. Takes initiative, able to work independently, demonstrated multi-tasking and problem-solving skills. Works well under pressure, highly organized
7. Excellent written and verbal communication skills. Highly organized with excellent judgement, discretion and attendance record

Requirements

1. Must be able to read, write and speak fluent English.
2. Must possess evidence showing eligibility to work in Canada.
3. Willing to undergo a Police Background Check as a condition of employment, with ‘clear’ results and renewed as required by Carecor policy.

About Us
For over 35 years, we have proudly enabled healthcare workers to take control of their career. Our "exemplary standing" with Accreditation Canada is held to the highest regard and is a testament to the fact that we uphold the same hiring standards and patient care delivery as the facilities in which we serve.

Carecor Health Services Ltd. is a subsidiary of Bayshore HealthCare, a leading provider of home and community health care services.

Carecor is in accordance with provincial Accessibility Regulations as well as Provincial Human Rights Code legislation.

We thank all applicants who apply. Only those selected for an interview will be contacted.