Service Coordinator

Bosch Building Technologies North America; Kelowna; On-site; CAD 46,000 - 66,000; Full time

Job summary

Bosch Building Technologies North America is seeking a Service Coordinator to efficiently schedule technical resources and assignments, coordinating with the field team and clients to execute a daily plan that meets service requirements.

You will maintain technician calendars, relay details to staff, process work orders for billing, and ensure timely post-service reports while upholding Bosch’s core values.

Qualifications

• Organized with a strong commitment to customers and processes.
• Experience with Windows and Microsoft Office.
• Excellent customer service.
• Strong interpersonal skills and teamwork.
• High attention to detail and organizational skills.
• Ability to prioritize and manage time efficiently.
• Excellent English verbal, written and telephone skills.
• Resourceful with the ability to research information and present results to internal clients.
• Accountable and attentive to productivity and profitability.
• Ability to build relationships with internal and external customers.
• Client-focused approach aligned with Bosch core values.

Responsibilities

• Coordinate daily service scheduling for calls, inspections, and installs.
• Maintain technician schedule including subcontractors and equipment rentals.
• Relay schedule and service details to technicians.
• Ensure accurate work orders and timely invoicing; escalate issues.
• Deliver fast response times and send post-service reports.
• Communicate with client to define requirements and anticipate needs.
• Maintain two-way communication between customer and Field team.
• Explain service offerings to customers.
• Obtain customer purchase orders as needed.
• Escalate complaints to Operations Manager.
• Maintain professional client impressions and relationships.
• Perform additional duties as required.

Skills

Organized

Customer service

English communication

Time management

Interpersonal skills

Detail-oriented

Research capability

Teamwork

Accountability

Tools

Windows

Microsoft Office

Job description

Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes our internal systems and other systems to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer-facing and must be able to create a customer-centric experience that promotes our trusted brand within the marketplace.

Key Responsibilities

• Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labor, communication with client)
• Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity
• Relay schedule & service details to technicians
• Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escape any discrepancies or issues to the Operations Manager
• Deliver and maintain response times to customers within guaranteed response windows and send post-service reports
• Problem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer
• Provide ongoing two-way communication between the customer and the Field team
• Understand service capabilities and effectively communicate all offerings to the customer
• Obtain purchase orders from customers as needed
• Escalate customer complaints to the Operations Manager
• Create positive impressions, and develop professional relationships with clients by ensuring appearance, behavior and attitude always represent the company in a professional manner
• Perform additional duties as required

Required Qualifications

• An organized individual with a strong commitment to customers, co-workers and work processes
• Experience with Windows and Microsoft Office products
• Excellent customer service
• Strong interpersonal skills and ability to work within a team structure
• High attention to detail with strong organizational skills
• Ability to prioritize and manage time efficiently for self and others
• Excellent command of the English language verbal, written and telephone skills
• Resourceful with the ability to research information and present results to internal clients
• Accountable, co-operative and attentive to productivity and corporate profitability
• Ability to build strong relationships with both internal and external customers
• A proven client-focused approach that will embrace the Bosch Building Technologies core values of accountability, respect, creativity, integrity, passion and wellbeing

Preferred Qualifications

• Security industry knowledge, along with regulations and standards
• Experience with Microsoft Dynamics
• Familiarity with ticketing, dispatch, and scheduling software; experience with CRM & ERP systems

Physical Demands

• Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Working Conditions

• The office is clean, orderly, properly lit and ventilated. Noise levels are considered low to moderate

Salary Range

$45,833 - $66,000 (DOE)

Company Info

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it’s working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.

If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.