Salesforce Business Analyst (14-Month) – Ottawa/Toronto

Minto Group; Ottawa; On-site; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Performance-based bonus

Comprehensive benefits

RRSP matching

Paid time off

Peer recognition platform

Flexible summer hours

Professional development

Career paths

Job summary

Minto is seeking a Business Analyst (14-Month Term) in Ottawa or Toronto to translate business needs into Salesforce and other systems. You’ll collaborate with IT and business stakeholders to enable informed decisions and improve performance, driving solutions across processes and data governance.

You’ll partner on change management, develop training, documentation, and test plans, and help ensure user adoption while supporting multiple initiatives in a fast-paced environment.

Qualifications

• Minimum 1 year as a Business Analyst or Project Coordinator.
• Salesforce Certified Business Analyst.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint), Outlook.
• Knowledge of MS Project or similar scheduling programs.
• Analytical, research, and report writing skills.
• Strong interpersonal, communication, and presentation abilities.
• Knowledge of Salesforce required.
• Knowledge of Newstar or Procore considered an asset.

Responsibilities

• Business Analysis & Process Improvement
• Gather, analyze, and document business requirements, processes, and procedures.
• Facilitate workshops and collaborate with stakeholders to identify opportunities for process and system improvements.
• Act as the liaison between business teams and IT, translating business needs into technical requirements.
• Review current processes and systems, identify gaps, risks, and improvement opportunities.
• Solution Design & Delivery
• Support the design, implementation, and enhancement of Salesforce and other business systems.
• Develop process documentation, user guides, training materials, and business requirements.
• Create and execute test plans, perform UAT, and coordinate issue resolution.
• Ensure enhancements, bug fixes, and new solutions meet business requirements.
• Project & Change Management
• Lead and coordinate cross-functional initiatives from discovery through implementation.
• Manage project plans, timelines, risks, dependencies, and deliverables.
• Support change management, user readiness, and end-user adoption activities.
• Manage multiple initiatives and priorities in a fast-paced environment.
• Data, Reporting & Governance
• Support data integrity, governance, and quality management within Salesforce and other business systems.
• Monitor data quality, identify issues, and coordinate remediation efforts.
• Develop reports, dashboards, and data analysis to support business decisions.
• Recommend continuous improvements to processes, systems, and data management practices.
• Training & Support
• Create and deliver training programs, process documentation, and end-user support materials.
• Support users in the effective use of Salesforce and business systems.
• Promote adoption of new processes, technologies, and best practices.

Skills

Analytical skills

Communication skills

People skills

Report writing

Education

Salesforce Certified Business Analyst

Tools

Salesforce

MS Project

Newstar

Procore

MS Office

Job description

Minto is seeking a Business Analyst (14-Month Term) in Ottawa or Toronto to translate business needs into Salesforce and other systems. You’ll collaborate with IT and business stakeholders to enable informed decisions and improve performance, driving solutions across processes and data governance.

You’ll partner on change management, develop training, documentation, and test plans, and help ensure user adoption while supporting multiple initiatives in a fast-paced environment.