Business Analyst

Minto Group; Ottawa; On-site; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Performance-based bonus

Comprehensive benefits

RRSP matching

Paid time off

Peer recognition platform

Flexible summer hours

Professional development

Career paths

Job summary

Minto is seeking a Business Analyst (14-Month Term) in Ottawa or Toronto to translate business needs into Salesforce and other systems. You’ll collaborate with IT and business stakeholders to enable informed decisions and improve performance, driving solutions across processes and data governance.

You’ll partner on change management, develop training, documentation, and test plans, and help ensure user adoption while supporting multiple initiatives in a fast-paced environment.

Qualifications

• Minimum 1 year as a Business Analyst or Project Coordinator.
• Salesforce Certified Business Analyst.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint), Outlook.
• Knowledge of MS Project or similar scheduling programs.
• Analytical, research, and report writing skills.
• Strong interpersonal, communication, and presentation abilities.
• Knowledge of Salesforce required.
• Knowledge of Newstar or Procore considered an asset.

Responsibilities

• Business Analysis & Process Improvement
• Gather, analyze, and document business requirements, processes, and procedures.
• Facilitate workshops and collaborate with stakeholders to identify opportunities for process and system improvements.
• Act as the liaison between business teams and IT, translating business needs into technical requirements.
• Review current processes and systems, identify gaps, risks, and improvement opportunities.
• Solution Design & Delivery
• Support the design, implementation, and enhancement of Salesforce and other business systems.
• Develop process documentation, user guides, training materials, and business requirements.
• Create and execute test plans, perform UAT, and coordinate issue resolution.
• Ensure enhancements, bug fixes, and new solutions meet business requirements.
• Project & Change Management
• Lead and coordinate cross-functional initiatives from discovery through implementation.
• Manage project plans, timelines, risks, dependencies, and deliverables.
• Support change management, user readiness, and end-user adoption activities.
• Manage multiple initiatives and priorities in a fast-paced environment.
• Data, Reporting & Governance
• Support data integrity, governance, and quality management within Salesforce and other business systems.
• Monitor data quality, identify issues, and coordinate remediation efforts.
• Develop reports, dashboards, and data analysis to support business decisions.
• Recommend continuous improvements to processes, systems, and data management practices.
• Training & Support
• Create and deliver training programs, process documentation, and end-user support materials.
• Support users in the effective use of Salesforce and business systems.
• Promote adoption of new processes, technologies, and best practices.

Skills

Analytical skills

Communication skills

People skills

Report writing

Education

Salesforce Certified Business Analyst

Tools

Salesforce

MS Project

Newstar

Procore

MS Office

Job description

Job Description

Job Title: Business Analyst (14-Month Term)

Location: Ottawa or Toronto, Ontario

Build What's Next At Minto

Working at Minto means being part of something bigger- where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued- they're celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.

From day one, we've got you covered

• Competitive compensation with performance-based annual bonus
• Comprehensive benefits starting on day one—including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave
• RRSP matching program and paid time off program to support your future and recharge
• Peer-to-peer recognition platform that celebrates your contributions
• Flexible summer hours to help you make the most of your time
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

The Business Analyst serves as a key liaison between various groups, translating business needs into practical technology solutions, primarily within Salesforce and other business systems. Through effective collaboration, analysis, and change management, the role helps enable informed decision-making, improve business performance, and support the organization's strategic objectives.

Here’s How You’ll Contribute

• Business Analysis & Process Improvement
• Gather, analyze, and document business requirements, processes, and procedures.
• Facilitate workshops and collaborate with stakeholders to identify opportunities for process and system improvements.
• Act as the liaison between business teams and IT, translating business needs into technical requirements.
• Review current processes and systems, identify gaps, risks, and improvement opportunities.
• Solution Design & Delivery
• Support the design, implementation, and enhancement of Salesforce and other business systems.
• Develop process documentation, user guides, training materials, and business requirements.
• Create and execute test plans, perform UAT, and coordinate issue resolution.
• Ensure enhancements, bug fixes, and new solutions meet business requirements.
• Project & Change Management
• Lead and coordinate cross-functional initiatives from discovery through implementation.
• Manage project plans, timelines, risks, dependencies, and deliverables.
• Support change management, user readiness, and end-user adoption activities.
• Manage multiple initiatives and priorities in a fast-paced environment.
• Data, Reporting & Governance
• Support data integrity, governance, and quality management within Salesforce and other business systems.
• Monitor data quality, identify issues, and coordinate remediation efforts.
• Develop reports, dashboards, and data analysis to support business decisions.
• Recommend continuous improvements to processes, systems, and data management practices.
• Training & Support
• Create and deliver training programs, process documentation, and end-user support materials.
• Support users in the effective use of Salesforce and business systems.
• Promote adoption of new processes, technologies, and best practices.

What You Bring To The Team

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

• Minimum 1 year as a Business Analyst or Project Coordinator
• Salesforce Certified Business Analyst
• Proficiency with Microsoft Office (Excel, Word, PowerPoint), Outlook
• Knowledge of MS Project or similar scheduling programs
• Analytical, research, and report writing skills
• Strong interpersonal, communication, and presentation abilities
• Knowledge of Salesforce required
• Knowledge of Newstar or Procore considered an asset

Hiring pay range rate: $80,000 - $95,000

Pay ranges atMintoare designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse industries and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location for where the position is being filled.

Ready to build your future with us? Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive- professionally and personally. Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful- together.

About Minto

Our mission to build vibrant communities begins with the people who make it all possible-our employees. Named one of Canada’s Best Managed Companies, we’re proud of our 70-year legacy and dedicated to delivering more- more growth, more purpose, and more impact for our employees, homeowners, residents, and the neighborhoods we serve.

Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at [e-mail].