Salesforce Business Analyst

Delpath; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Delpath in Toronto, Canada, seeks a Salesforce Business Analyst to collaborate with business stakeholders and technical teams, understand requirements, define solutions, and support Salesforce initiatives.

The ideal candidate has 5+ years as a Business Analyst, hands-on Salesforce project experience, and strong skills in requirements gathering, user stories, acceptance criteria, and stakeholder communication. Jira and Agile/Scrum experience is preferred.

Qualifications

• 5+ years of Business Analyst experience.
• Hands-on experience with Salesforce projects.
• Strong requirements gathering and analysis skills.
• Excellent communication and stakeholder management.
• Experience creating user stories and acceptance criteria.
• Experience with Jira and Agile/Scrum methodologies.
• Ability to work independently and manage multiple priorities.
• Salesforce configuration knowledge is an asset.

Responsibilities

• Gather and document business requirements from stakeholders.
• Conduct requirement-gathering sessions and translate needs into user stories.
• Create user stories, acceptance criteria, process flows, and business docs.
• Collaborate with Salesforce Developers, Architects, QA, and business teams.
• Support backlog management and prioritization of requirements.
• Facilitate discussions between business and technical teams.
• Assist with UAT planning, testing, and defect clarification.
• Track requirements and ensure solutions align with objectives.
• Support Salesforce enhancements and continuous improvement initiatives.

Skills

Business analysis

Requirements gathering

Stakeholder management

User stories & acceptance criteria

Communication

Agile/Scrum

Independent working

Salesforce configuration knowledge

Tools

Salesforce

Jira

Job description

We are looking for a Salesforce Business Analyst to work with business stakeholders and technical teams to understand requirements, define solutions, and support Salesforce initiatives. The ideal candidate should have strong business analysis and communication skills, with experience working in Salesforce environments.

Key Responsibilities:

• Gather and document business requirements from stakeholders.
• Conduct requirement-gathering sessions and translate business needs into clear user stories.
• Create user stories, acceptance criteria, process flows, and business documentation.
• Work closely with Salesforce Developers, Architects, QA, and business teams.
• Support backlog management and help prioritize requirements.
• Facilitate discussions between business and technical teams.
• Assist with UAT planning, testing, and defect clarification.
• Track requirements and ensure solutions align with business objectives.
• Support Salesforce enhancements and continuous improvement initiatives.

Required Skills & Experience:

• 5+ years of experience as a Business Analyst.
• Hands-on experience working with Salesforce projects.
• Strong experience in requirements gathering and analysis.
• Excellent communication and stakeholder management skills.
• Experience creating user stories and acceptance criteria.
• Experience working with Jira and Agile/Scrum methodologies.
• Ability to work independently and manage multiple priorities.
• Salesforce configuration/technical knowledge is an asset.

Nice to Have:

• Salesforce certifications such as Salesforce Business Analyst or Administrator.
• Experience working in banking or financial services.
• Experience with Salesforce CRM implementations or enhancements.