Salesforce Business Analyst

Campus4Tech; Canada; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Mentorship from experienced Salesforce professionals

Exposure to diverse Canadian industries such as finance and healthcare

Career growth opportunities

Job summary

A leading Canadian IT firm is seeking a Salesforce Business Analyst to join its team. This full-time role offers recent graduates or transitioning professionals the chance to gain hands-on experience within the Salesforce ecosystem. Responsibilities include gathering and documenting Salesforce requirements, mapping workflows, building reports, and providing training and support. Ideal candidates are recent graduates or certified professionals with strong analytical skills. This position offers significant career growth opportunities in various Salesforce roles.

Qualifications

• Recent graduates with a background in Business, Information Technology, or Computer Science.
• Customer Service, Operations, Admin, or Support Professionals transitioning into Salesforce careers.
• Salesforce Certified Administrators or Analysts seeking hands-on Canadian project experience.
• Professionals re-entering the workforce with strong analytical and documentation skills.

Responsibilities

• Partner with business teams to gather, analyze, and document Salesforce requirements.
• Map current business workflows and identify opportunities for automation.
• Work alongside Salesforce Admins, Developers, and Product Owners to deliver scalable solutions.
• Build and maintain reports, dashboards, lenses, and data visualizations.
• Lead and support User Acceptance Testing (UAT).
• Deliver end-user training and create user guides.
• Maintain accurate process documentation and change request logs.
• Stay updated with Salesforce seasonal releases.

Job description

Salesforce Business Analyst – Campus4Tech

Travel: Not Required

Ideal Candidates

• Recent graduates with a background in Business, Information Technology, or Computer Science
• Customer Service, Operations, Admin, or Support Professionals transitioning into Salesforce careers
• Salesforce Certified Administrators or Analysts seeking hands‑on Canadian project experience
• Professionals re‑entering the workforce with strong analytical and documentation skills

Key Responsibilities

• Partner with business teams to gather, analyze, and document Salesforce requirements across Sales Cloud, Service Cloud, and Marketing processes.
• Map current business workflows and identify opportunities for automation and process optimization using Salesforce capabilities.
• Work alongside Salesforce Admins, Developers, and Product Owners to design and deliver scalable, user‑centric solutions.
• Build and maintain reports, dashboards, lenses, and data visualizations for key stakeholders.
• Lead and support User Acceptance Testing (UAT), ensuring features meet business needs and document testing outcomes.
• Deliver end‑user training, create user guides, and provide daily Salesforce support.
• Maintain accurate and detailed process documentation, configuration notes, and change request logs.
• Stay updated with Salesforce seasonal releases, recommending features that can enhance productivity and business performance.

What you’ll Gain

• Practical exposure to the Salesforce ecosystem: Sales Cloud, Service Cloud, Experience Cloud, Marketing tools, and Analytics.
• Mentorship and guidance from seasoned Salesforce Consultants and Admins.
• Real‑time experience working with Canadian organizations across industries such as finance, healthcare, retail, and technology.
• Career growth opportunities into roles such as:
  Salesforce Business Systems Analyst
  Salesforce Functional Consultant
  CRM Analyst

Apply

Now Kickstart your Salesforce career with a Canadian organization that values innovation, collaboration, and continuous learning.

Join us as a Salesforce Business Analyst and play a key role in transforming digital customer and business operations across Canada.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service

Industries: IT Services and IT Consulting