Salesforce Business Analyst

OSI Digital; Toronto; Remote; CAD 80,000 - 110,000; Full time

Job summary

Osi Digital Inc. is seeking a Salesforce Business Analyst in Toronto, with remote options available, to define and manage user stories for Sales Cloud and Service Cloud implementations.

You will work with business stakeholders to translate requirements into actionable stories and ensure alignment with the technology roadmap. The role requires strong stakeholder engagement, end-to-end Salesforce configuration expertise, and experience in Agile environments.

Qualifications

• Must have 5+ years of experience on Sales Cloud and Service Cloud, with at least 1 year for an Enterprise client.
• Proficient with end-to-end Sales Cloud and Service Cloud configurations.
• Excellent listening, reading, and communication skills to understand customer requirements.

Responsibilities

• Define and document user stories with acceptance criteria, guiding developers and QA.
• Collaborate with business owners to translate needs into functional stories aligned with roadmaps.
• Lead or participate as needed in sprint ceremonies, ensure timely story deliveries and milestones.
• Elicit current state pain points, map future state processes, and decompose into actionable stories.

Skills

Requirements gathering

Stakeholder management

Agile processes

Education

Bachelor's degree in computer science or IT

Tools

Sales Cloud

Service Cloud

JIRA

Job description

Role: Salesforce Business Analyst

Type: FT

Location: Toronto, Canada Remote

Roles and Responsibilities:

• Make sure that the Story acceptance criteria is defined and met, solving questions from developers about features, helping PMs clarify questions and documenting, acting as Scrum Masters in sprints, depending on capacity, jumping in to help QA with Manual testing.

• Excellent knowledge of Salesforce configuration

• Works closely with business owners to identify / understand business needs and translates these into effective stories that are aligned with the functionality and technology roadmap and strategic direction of the team.

• The BA will elicit current state pain points anduncover gaps in Sales Cloud/Service cloud best practices. From the session output, the BA will work with their delivery team to document a future state system and be responsible for its approval and decomposition into user stories.

• Creates iterative prototypes of solutions as required to demonstrate and ensure business alignment with proposals
• Recommends and participates in the design and implementation of standards, tools, and methodologies

• Assists with project scoping and effort estimations
• Demonstrated experience with full life cycle implementations of Sales Cloud/ Service cloud solutions, deep understanding of lead to cash and business processes.

• Responsible for story deliveries and achieving milestones

Requirements:

• Must have 5+ years of experience on Sales Cloud, and Service Cloud with at least 1 for an Enterprise client.

• Proficient with end-to-end Sales cloud, service cloud

• Enthusiastic, professional, and confident personality, with a focus on customer success.

• Excellent listening & reading skills to fully understand the customer requirements and pain points.
• Demonstrable ability to effectively exert influence across teams without direct authority and especially towards senior management
• Must be able to visualize, analyze, communicate, and solve complex problems, and make disciplined decisions based on available information
• Takes ownership of problems and proactively document them, ensuring that stories continue to meet business requirements and aligns with the vision, mission, objectives, strategy of the team

• Strong verbal and written communication skills with proven ability to deliver projects within a fast paced, multi-disciplined technology environment. Proactive in setting up calls and ability to take notes from meetings and share it with attendees.
• Working knowledge and experience of agile processes
• Bachelor's degree or equivalent in computer science and information technology
• Strong leader & team player, able to get along with Business Stakeholders and the Dev Team alike. Proactively setup meetings with business stakeholders and lead them.
• Work with other BAs to provide an end-to-end high-level user flow.

• Knowledge of JIRA / Confluence preferred.