Salesforce Business Analyst

Talents LGS; Montreal; On-site; CAD 70,000 - 95,000; Full time

Job summary

Talents LGS in Montreal, QC, is seeking a Salesforce Business Analyst to lead discovery, map processes, and translate complex requirements into clear user stories for Sales Cloud implementations. You will facilitate workshops with stakeholders, document requirements, and maintain the backlog across discovery and delivery phases.

Bilingual French/English is required to work with teams outside Quebec. Strong facilitation, executive communication, and Agile delivery experience are essential.

Qualifications

• Minimum 5 years of experience with Salesforce Sales Cloud implementations.

Responsibilities

• Prepare workshop materials and discovery decks with guidance from Delivery Lead and Solution Architect.
• Facilitate client workshops to gather requirements, validate processes, and support solution discussions.
• Document business requirements, user stories, and acceptance criteria for Salesforce Sales Cloud.
• Refine and maintain the user story backlog throughout discovery and implementation.
• Support process mapping, fit-gap assessments, and business analysis activities.
• Lead and coach junior team members supporting workshop preparation and documentation.
• Develop presentations, meeting outputs, and stakeholder-ready deliverables.
• Leverage AI tools to improve efficiency in analysis, content development, and delivery activities.

Skills

Facilitation

Stakeholder management

Requirements gathering

User stories

Presentation skills

Agile

AI tools

Bilingual: French/English

Education

Bachelor's degree in Business, IT, or related field

Tools

Salesforce Sales Cloud

Jira

Confluence

Job description

Here is how you will be involved

• Prepare workshop materials and discovery decks with guidance from the Delivery Lead and Solution Architect.
• Facilitate client workshops to gather requirements, validate processes, and support solution discussions.
• Document business requirements, user stories, and acceptance criteria for Salesforce Sales Cloud.
• Refine and maintain the user story backlog throughout discovery and implementation.
• Support process mapping, fit-gap assessments, and business analysis activities.
• Lead and coach junior team members supporting workshop preparation and documentation.
• Develop presentations, meeting outputs, and stakeholder-ready deliverables.
• Leverage AI tools to improve efficiency in analysis, content development, and delivery activities.

Your experience

• Minimum 5 years of experience with Salesforce Sales Cloud implementations
• Strong facilitation and stakeholder management skills.
• Experience leading discovery workshops and requirements gathering sessions.
• Ability to translate complex business requirements into clear user stories and process documentation.
• Strong presentation development and executive communication skills.
• Familiarity with Agile delivery methodologies and backlog management.
• Experience leveraging generative AI tools to support business analysis and delivery activities.
• Bilingualism in French and English is required, as you will be working with resources outside Quebec

Required Certifications

• Salesforce Certified Administrator

Preferred/Nice to Have Certifications

• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Salesforce Experience Cloud Consultant
• Salesforce Field Service Consultant
• Salesforce Agentforce Specialist
• Additional Salesforce Certifications considered an asset

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