Salesforce BSA

Cognizant; Toronto; On-site; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Toronto, Canada is seeking a Salesforce Business Systems Analyst to collaborate with business and technical teams to gather requirements, design solutions, and support delivery on Salesforce projects. You will document user stories, work with developers and architects, and support UAT, testing and production validation, while contributing to reporting and data analysis.

Ideal candidates have 5+ years in BA/BSA, 4+ years Salesforce experience, and strong communication and analytical

Qualifications

• 5+ years as BA/BSA
• 4+ years of Salesforce experience
• Experience with JIRA, Confluence
• Strong communication and analytical skills

Responsibilities

• Collaborate with business and technical teams to gather requirements and design solutions
• Support delivery on Salesforce projects and UAT/testing
• Work with developers/architects to deliver scalable Salesforce solutions
• Provide production validation support and data analysis
• Engage in Agile/Scrum ceremonies and stakeholder communication
• Support reporting and dashboard use cases
• Leverage Salesforce certifications as applicable
• Domain experience in Banking/Financial Services

Skills

Salesforce

Agile/Scrum

Stakeholder communication

Data analysis

Requirements gathering

Tools

JIRA

Confluence

Job description

Looking for a Salesforce BSA to work with business and technical teams to gather requirements, design solutions, and support delivery on Salesforce projects.

Key Responsibilities

• Strong experience in Salesforce
• Gather and document requirements, user stories, and process flows
• Work with developers/architects to deliver scalable solutions
• Support UAT, testing, and production validation
• Experience in Agile/Scrum environment
• Good understanding of integrations
• Strong stakeholder communication and coordination skills
• Exposure to reporting, dashboards, and data analysis
• Salesforce certifications
• Banking / Financial Services domain experience

Qualifications

• 5+ years as BA/BSA
• 4+ years of Salesforce experience
• Experience with tools like JIRA, Confluence
• Strong communication and analytical skills

Salary And Other Compensation

Applications will be accepted until 11/13/2026.

The annual salary for this position is between $ 80,000– $ 95,000 CAD depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.