Sales Support Specialist - Customer Service & Growth

Guillevin; Abbotsford; Sur place; CAD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Flexible group insurance plan

Telemedicine and EAP

Group RRSP with employer contribution

TFSA

Postsecondary Scholarship Program

Charging terminals at facilities

Years of Service Recognition

Résumé du poste

Guillevin in Abbotsford, BC is seeking a Sales Support professional to deliver superior customer service in a fast-paced Business Centre. You will handle inquiries, build relationships with customers and vendors, and support purchasing and inventory functions.

Role emphasizes proactive product recommendations, collaboration with the Business Centre Manager and Outside Sales reps, and ongoing learning to expand product knowledge. On-site role with growth opportunities.

Qualifications

• Grade 12 minimum completed; Ideally 1-2 years of related experience.
• Strong communication and people skills, initiative.
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK).
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed.
• Good knowledge of English and/or French written and spoken.
• Strong ability and desire to develop and grow skills.

Responsabilités

• Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;
• Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
• Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
• Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;
• Proactively suggest associated and/or alternate products as needed;
• Promotes focus product items;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.;
• Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);
• Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
• Support in other tasks as needed (purchasing / inventory management).

Connaissances

Communication skills

People skills

Bi-lingual (EN/FR)

Sales aptitude

Initiative

Formation

Grade 12

Outils

Microsoft Office

Description du poste

Guillevin in Abbotsford, BC is seeking a Sales Support professional to deliver superior customer service in a fast-paced Business Centre. You will handle inquiries, build relationships with customers and vendors, and support purchasing and inventory functions.

Role emphasizes proactive product recommendations, collaboration with the Business Centre Manager and Outside Sales reps, and ongoing learning to expand product knowledge. On-site role with growth opportunities.