Sales Support

Noramco; Abbotsford; On-site; CAD 35,000 - 55,000; Full time

Benefits offered by this job

Profit-sharing

RRSP with employer contribution

TFSA

Telemedicine

Employee Assistance Program

Scholarship Program

Charging terminals

Years of Service Recognition

Job summary

Noramco is seeking a dynamic Sales Support professional to deliver superior customer service to our customers in a fast-paced business center.

The role focuses on handling inquiries via phone and email, supporting purchasing and inventory tasks, and building professional relationships with customers and vendors. Strong English/French communication and MS Office proficiency are required, with growth opportunities within the team.

Qualifications

• Grade 12 minimum completed; Ideally 1-2 years of related experience.
• Strong communication and people skills, initiative.
• Good knowledge of Microsoft Office (Word, Excel, Outlook).
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed.
• Good knowledge of English and/or French written and spoken.
• Strong ability and desire to develop and grow skills.

Responsibilities

• Provide superior customer service communication via telephone, email and/or other communication.
• Respond to customers' inquiries in a timely manner and coordinate with team members.
• Develop professional relationships with customers and/or vendors as directed by the Manager.
• Resolve customer service issues swiftly and verify commitments are met.
• Proactively suggest associated and/or alternate products when appropriate.
• Inform the appropriate person of customer feedback regarding price, products, and services.

Skills

Communication skills

English/French bilingual

Sales support

Inventory management

Education

Grade 12 diploma

Tools

Microsoft Office

Job description

This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

MAIN RESPONSIBILITIES

• Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;
• Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
• Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
• Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;
• Proactively suggest associated and/or alternate products as needed;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
• Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);
• Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
• Support in other tasks as needed (purchasing / inventory management).

QUALIFICATIONS

• Grade 12 minimum completed; Ideally 1-2 years of related experience;
• Strong communication and people skills, initiative;
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
• Good knowledge of English and/or French written and spoken;
• Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

What’s in it for you

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.

What sets us apart is our:

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.
• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.