B2B Sales Support Specialist: Growth Path

Phantom Screens; Abbotsford; On-site; CAD 55,000 - 75,000; Full time

Job summary

Phantom Screens in Abbotsford, BC, is seeking a motivated Business Development Specialist to support our sales team, focusing on small-to-medium accounts and delivering exceptional customer service. You will bridge customers with internal teams and help drive revenue.

This role offers a clear path to a Business Development Representative for high performers; requires degree and 1-2 years of sales support, strong communication, CRM proficiency, and a collaborative, detail-oriented mindset.

Qualifications

• Degree in Business, Marketing, Communications, or related field.
• 1-2 years of customer service or sales support experience preferred.
• Strong written and verbal communication skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Excellent organizational and time management abilities.
• Problem-solving mindset with attention to detail.

Responsibilities

• Assist assigned accounts with sales processes, procedures, marketing and product inquiries.
• Guide partners through company procedures and documentation requirements.
• Support pricing requests and quotation processes for designated accounts (Mulligan, Showroom).
• Help partners improve in key areas such as finding and focusing on the right customers, closing more sales, running local marketing and generating demand.
• Share what's working well across the partner network and help partners communicate Phantom value.
• Track distributor performance metrics and elevate issues as needed.
• Support distributor training initiatives.
• Serve as primary point of contact for distributor inquiries and concerns.
• Investigate and resolve distributor issues in a timely and professional manner.
• Coordinate with internal teams to ensure swift problem resolution.
• Direct distributor inquiries to appropriate departments (technical, finance, shipping, etc.).
• Work with internal teams to ensure partners get the best possible support.
• Collaborate with Business Development Reps on account strategies.
• Maintain accurate documentation of all distributor interactions.
• Generate reports on account activity and issue resolution.
• Assist with sales data analysis and territory planning.
• Support special projects as assigned.

Skills

Customer service

Sales support

Communication

Time management

Organization

Problem solving

Education

Degree in Business/Marketing/Communications

Tools

CRM systems

Microsoft Office

Job description

Phantom Screens in Abbotsford, BC, is seeking a motivated Business Development Specialist to support our sales team, focusing on small-to-medium accounts and delivering exceptional customer service. You will bridge customers with internal teams and help drive revenue.

This role offers a clear path to a Business Development Representative for high performers; requires degree and 1-2 years of sales support, strong communication, CRM proficiency, and a collaborative, detail-oriented mindset.