Sales Support-EN

Noramco; Abbotsford; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Profit sharing

Group insurance

Telemedicine

RRSP/TFSA

Scholarship program

Charging terminals

Years of Service Recognition

Job summary

Noramco in Abbotsford, BC seeks a Sales Support professional to deliver excellent customer service in a fast-paced team. The role reports to the Business Centre Manager and involves handling inquiries, processing orders, and supporting purchasing and inventory tasks.

The ideal candidate will have Grade 12, strong communication and bilingual English/French abilities, and an interest in sales duties. This full-time on-site role offers opportunities for growth within the Business Centre.

Qualifications

• Grade 12 minimum completed; ideally 1–2 years related experience.
• Strong communication and people skills; initiative.

Responsibilities

• Provide superior customer service via phone, email and other channels.
• Respond promptly to customer inquiries and coordinate with team.
• Develop professional relationships with customers and vendors.
• Resolve customer issues and follow up to ensure commitments.
• Suggest related products and promote focus items.
• Communicate customer feedback to managers and sales reps.
• Assist with administrative duties for the Business Centre as needed.
• Enhance technical knowledge through product training and learning opportunities.
• Support purchasing and inventory management as needed.

Skills

Communication

People skills

Initiative

MS Office

English/French bilingual

Education

Grade 12

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Sales Support

Status

Regular, Full time

Location

Abbotsford, British Columbia

Job Description

This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

Main Responsabilities

• Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;
• Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
• Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager;
• Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards;
• Proactively suggest associated and/or alternate products as needed;
• Promotes focus product items;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
• Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);
• Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
• Support in other tasks as needed (purchasing / inventory management).

Qualifications

• Grade 12 minimum completed; Ideally 1-2 years of related experience;
• Strong communication and people skills, initiative;
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
• Good knowledge of English and/or French written and spoken;
• Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

What’s In It For You

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.

What Sets Us Apart Is Our

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishmentsis part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among Our Benefits

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.