Sales Support Coordinator

Durabuilt Windows & Doors Inc.; Edmonton; Hybrid; CAD 42,000 - 65,000; Full time

Job summary

Durabuilt Windows & Doors Inc. in Edmonton is seeking an Estimator and Order Desk professional to read blueprints, prepare quotes, and coordinate orders for volume builders and retail customers.

You will use ERP systems, identify discrepancies, and maintain clear communications with customers and internal teams to ensure accurate pricing and on-time delivery. A High School Diploma and 1+ years in construction-related roles help you succeed; window/door industry experience is a plus.

Qualifications

• Reading blueprints, spec sheets, and change orders for quotes.
• Experience with ERP systems for quoting and order processing.
• Strong attention to detail and accuracy in pricing.
• Customer-facing coordination with builders and suppliers.

Responsibilities

• Act as main contact for volume builders; assist with product selections.
• Process quotes, changes, and PO documentation with accuracy.
• Take payments and manage customer inquiries via multiple channels.
• Coordinate orders, lead times and ERP data entry.
• Prepare master quotes for volume builders and ensure timely follow-up.

Skills

Blueprint reading

Customer service

Problem solving

Time management

Education

High School Diploma

Architectural Technology background

Tools

ERP software

Job description

Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead.
• Driver. Stay hungry and act with urgency.
• Ownership. No excuses. 100% accountability.
• Caring. For employees, partners and community.
• Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

ACCOUNTABILITIES

Estimator and Order Desk Roles

• Reading blueprints/Spec sheets/Addendums/Exterior Color sheets/Change orders and body of the email for quoting and revisions to quotes purposes.
• Take offs from plans (Blueprints) for quoting and revisions to quotes using ERP software.
• Finding errors or discrepancies in various plans and spec sheets.
• Reporting discrepancies in PO amount and quote amount.
• Ordering the products once PO received.
• Follow-up with customers on various department needs.
• Working on change-orders and collecting variance PO.
• Preparing Master Quotes for volume builders.

Customer Service

• Act as the main point of contact for volume builders, offering product selections as needed.
• Take payment information and other pertinent information.
• Respond to customer inquiries via phone, email and in person.
• Address customer and team member communications in a timely and professional manner.

EDUCATION / CERTIFICATION

• High School Diploma
• “Architectural Technology, and Construction Engineering Technology” background is an asset

EXPERIENCE / CAPABILITIES

• 1+ years’ experience in working on house blueprints (elevation and floor plans).
• 1+ years+ Customer Service experience.
• Understand the construction side of business.
• Previous experience in window and door industry.
• Fast and adaptive to various ERP solutions.

COMPETENCIES:

• Exercise sound judgment, solve problems, be innovative, and use discretion when making decisions.
• Continuous effort to improve operations, decrease turnaround times, and streamline work processes.
• Comfortable working with a high-volume workload.
• Solution focused and you thrive in an environment which demands robust deliverables.
• Strong work ethic, action oriented and desire to achieve excellence.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Attention to detail, organized with the ability to multitask and meet multiple deadlines.
• Work autonomously and as part of a team; and require little day-to-day oversight.
• Self-driven and you take the initiative to learn and curious to understand why things are done a certain way.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.