Sales Supervisor

Gentle Monster; Vancouver; On-site; CAD 42,000 - 56,000; Full time

Job summary

Gentle Monster seeks a retail supervisor for its Holt Renfrew location at Pacific Centre, Vancouver, BC. This role supports store management, drives sales, and delivers exceptional customer service in a fast-paced luxury retail environment.

The ideal candidate has at least 1 year of supervisory retail experience, strong communication skills, and the ability to multi-task while maintaining brand standards. This is an in-person, standing/walking role.

Qualifications

• Minimum 1 year of supervisory experience in a retail environment or related area.
• High School graduate or equivalent.
• Ability to adapt and multi-task in a fast-changing, retail environment.
• Strong communication skills, both written and verbal.

Responsibilities

• Assists Store Management in achieving the stores sales targets by maximizing profits, and minimizing costs
• Delivering excellent customer service and ensuring highly visible and effective customer service management
• Maintains a consistent sales floor presence, interacting with customers and associates to ensure the best service is provided through effective floor supervision
• Assists the Store Management in training, developing, and coaching all members of the store team to ensure productivity
• Demonstrates a respect for diversity and maintaining a positive and healthy workplace
• Ensures store compliance with company policy and procedures, taking a consistent approach with all associates
• Ensures brand image is presented consistent with visual merchandising and service expectations
• Minimizes loss by adhering to all loss prevention procedures, stockroom processing, and replenishment procedures, and inventory management processes

Skills

Retail supervisory experience

Communication skills

Adaptability

Multitasking

Education

High School diploma

Job description

Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, dessert brand NUDAKE and the headwear brand ATiiSSU. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions.

GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.

TAMBURINS is a perfume brand that explores undefined territories of beauty. TAMBURINS merges storytelling inspired by scattered scenes of the world with sophisticated and delicate perfumery techniques to capture the essence of true fragrance. TAMBURINS is a brand dedicated to sensory communication beyond customary experience through content that reinterprets various artistic elements, including objects, paintings, and performances, within a narrative-driven, exhibition-style space.

NUDAKE is an F&B brand that redefines dessert culture with its ‘Make New Fantasy’ ethos. It creates novel desserts by integrating elements of fashion and art, transporting consumers to a new fantasy. By experimenting with and creating content that diverges from conventional processes and norms, NUDAKE delivers a message to consumers beyond the F&B experience.

ATiiSSU is a distinctive fashion headwear brand that presents timeless innovation through experimental design and its unique aesthetic worldview, changing the concept of category. “Timeless” represents classic details that transcend the passage of time, while “Issue” symbolizes innovative design that traverses the boundaries of fashion, ultimately redefining the fashion headwear category.

Nuflaat is a tableware brand that brings bold, unexpected beauty to the dining experience. Blurring the boundaries between fashion objects and functional design, we redefine everything on the table. Through Nuflaat, everyday moments become extraordinary dining scenes - immerse yourself in a dining experience unlike any other.

KEY RESPONSIBILITIES

• Assists Store Management in achieving the stores sales targets by maximizing profits, and minimizing costs
• Delivering excellent customer service and ensuring highly visible and effective customer service management
• Maintains a consistent sales floor presence, interacting with customers and associates to ensure the best service is provided through effective floor supervision
• Assists the Store Management in training, developing, and coaching all members of the store team to ensure productivity
• Demonstrates a respect for diversity and maintaining a positive and healthy workplace
• Ensures store compliance with company policy and procedures, taking a consistent approach with all associates
• Ensures brand image is presented consistent with visual merchandising and service expectations
• Minimizes loss by adhering to all loss prevention procedures, stockroom processing, and replenishment procedures, and inventory management processes

KEY WORKING RELATIONSHIPS

This person is required to maintain strong working relationships with Store Management, and the entire Store Team

SKILLS & EXPERIENCE

• Minimum 1 year of supervisory experience in a retail environment or related area
• High School graduate or equivalent
• Ability to adapt and multi-task in a fast-changing, retail environment
• Strong communication skills, both written and verbal

REQUIREMENTS

• This position is based in a retail store environment. Requires standing and walking up to 8 hours per shift
• Requires bending and kneeling to process and place merchandise as well as reach to obtain or stock merchandise from the stockroom
• May be required to climb ladder or stepstool to stock and/or acquire merchandise for sale
• Required to lift items weighing 5 to 25 lbs. In certain circumstances, weights may be higher
• Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others

EXPERIENCE

• Fashion retail: 1 year (Required)
• Customer service: 1 year (Required)
• Ability to Commute: Vancouver, BC V7Y 1E4 (Required)
• Work Location: In person, Holt Renfrew at Pacific Centre