COS Supervisor

COS; Mississauga; On-site; CAD 35,000 - 36,000; Full time

Benefits offered by this job

Staff discount 25%

H&M Incentive Program (HIP)

Health & Dental Coverage (Canada)

RRSP Program

Paid Vacation/Wellness/Parental Pay

Life & Disability Insurance

Employee Assistance Program (EAP)

Employee Referral Bonus

Job summary

COS is hiring a Supervisor to elevate customer experiences in a fast-paced retail environment in Mississauga. You will support management, lead a sales team, and ensure smooth daily store operations, from opening to closing, while delivering exceptional service and engaging styling advice.

The role emphasizes energy, brand alignment, and a proactive approach to driving sales and customer satisfaction, with a full-time schedule and competitive compensation.

Qualifications

• Retail/hospitality experience with store operations and stock delivery processing.
• Customer-focused and energized by helping customers.
• Product passion and enthusiasm for the brand essentials.

Responsibilities

• Deliver exceptional customer experiences and provide styling advice.
• Manage store opening/closing procedures and assist the management team.
• Interpret sales data and collaborate with leadership to drive performance.
• Lead and inspire a team of sales associates to maintain high service standards.
• Oversee daily store operations including deliveries and replenishment.

Skills

Customer service

Communication

Leadership

Adaptability

Proactive

Stock management

Sales orientation

Job description

Job Description

As a Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful

Qualifications

• Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is a Full Time position with a contract of 32-40 hours a week.

We do not use artificial intelligence or automated tools to screen applications or review CVs. All applications are reviewed by our Talent Acquisition team.

Compensation: $25.20-$26.46

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands‑available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In addition to this Canada based colleagues also receive

• Health & Dental Coverage
• RRSP Program
• 25% Staff Discount
• Vacation/Wellness, Holiday, and Parental Pay
• Life & Disability Insurance
• Employee Assistance program (EPA)
• Employee Referral Bonus

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

COS

offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.

Job Location

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