Sales Associate (Full-Time)

GENTLE MONSTER; Vancouver; On-site; CAD 28,000 - 29,000; Full time

Job summary

GENTLE MONSTER is seeking a Retail Sales Associate for Holt Renfrew at Pacific Centre in Vancouver, BC. You will greet customers, provide personalized eyewear recommendations, and uphold the brand’s fashion-forward image.

Join a dynamic team delivering exceptional service, maintaining store standards, processing stock, and supporting brand campaigns. A high school diploma and 1–2 years in fashion retail are required, plus weekend availability and the ability to lift up to 25 pounds.

Qualifications

• 1–2 years of retail experience.
• Ability to adapt and multi-task in a fast-changing environment.
• Strong written and verbal communication skills.

Responsibilities

• Sales & customer engagement: identify needs and provide eyewear recommendations.
• Maintain sales floor, stock processing and store cleanliness.
• Support store management and brand representation.
• Loss prevention & inventory management: follow procedures.
• Continuous improvement: stay informed about product knowledge.

Skills

Retail experience

Communication skills

Education

High school diploma

Job description

Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, dessert brand NUDAKE and the headwear brand ATiiSSU. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions.

GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.

TAMBURINS is a perfume brand that explores undefined territories of beauty. TAMBURINS merges storytelling inspired by scattered scenes of the world with sophisticated and delicate perfumery techniques to capture the essence of true fragrance. TAMBURINS is a brand dedicated to sensory communication beyond customary experience through content that reinterprets various artistic elements, including objects, paintings, and performances, within a narrative-driven, exhibition-style space.

NUDAKE is an F&B brand that redefines dessert culture with its ‘Make New Fantasy’ ethos. It creates novel desserts by integrating elements of fashion and art, transporting consumers to a new fantasy. By experimenting with and creating content that diverges from conventional processes and norms, NUDAKE delivers a message to consumers beyond the F&B experience.

ATiiSSU is a distinctive fashion headwear brand that presents timeless innovation through experimental design and its unique aesthetic worldview, changing the concept of category. “Timeless” represents classic details that transcend the passage of time, while “Issue” symbolizes innovative design that traverses the boundaries of fashion, ultimately redefining the fashion headwear category.

Key Responsibilities:

• Sales & Customer Engagement: Actively engage with diverse range of customer, identifying their needs, providing personalized eyewear recommendations, and delivering excellent customer service to meet personal sales and productivity goals
• Operational Excellence: Complete daily operational tasks efficiently, including maintaining the sales floor, processing stock, replenishing merchandise, and ensuring store cleanliness and organization. This includes, mopping, dusting, and sweeping the store. Follow all company policies and procedures to ensure operational efficiency, compliance and adherence to safety standards.
• Store Management Support: Support Store Management and team initiatives, demonstrating flexibility and adaptability to meet the dynamic needs of the business. Contribute to a positive and collaborative work environment where growth and success are prioritized.
• Brand Representation: Maintain a professional, fashion-forward image that aligns with Gentle Monster’s brand standards. Ensure the store’s visual presentation reflect the brand’s image and visual merchandising expectations.
• Loss Prevention & Inventory Management: Minimize loss by strictly following loss prevention procedures, ensuring accurate stockroom processing, inventory management, and replenishment processes are in place.
• Continuous Improvement: Stay informed about product knowledge, providing valuable feedback to store management and maintaining high standards for store maintenance, cleanliness and safety.

Skills & Experience:

• Minimum of 1 – 2 years of retail experience
• Ability to adapt and multi-task in a fast-changing, retail environment
• Strong communication skills, both written and verbal

Requirements:

• Highschool graduate or equivalent
• Deliver a personalized customer experience
• Ability to work effectively and cooperatively with coworkers
• Ability to lift of move up to 25 pounds
• This position is based in a retail store environment. Requires standing and walking up to 8 hours per shift
• Requires bending and kneeling to process and place merchandise as well as reach to obtain or stock merchandise from the stockroom
• MUST be available on weekends
• Job Type: Full-time

Pay: $20 - 21 per hour

Education:

High school or equivalent (Required)

Experience:

Fashion retail: 1 year (Required)

Customer service: 1 year (Required)

Ability to Commute: Vancouver, BC V7Y 1E4 (Required)

Work Location: In person, Holt Renfrew at Pacific Centre