Supervisor

SmartRecruiters, Inc.; Mississauga; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Staff discount across H&M brands

Incentive Program (HIP)

Benefits package

Job summary

H&M Group is seeking a Supervisor to lead a store team and deliver exceptional customer experiences. You will role-model service, support management, and drive store operations to maximize sales, efficiency, and presentation.

You will manage openings and closings, coach sales staff, interpret sales data with leadership, and ensure brand standards. This full-time role offers benefits and staff discounts across H&M brands.

Qualifications

• Experience in retail/hospitality with understanding of store operations.
• Customer-focused and service-driven mindset.
• Strong leadership and communication skills.

Responsibilities

• Deliver an excellent customer experience through styling advice and store ambiance.
• Oversee opening and closing procedures and support management as needed.
• Interpret sales data and collaborate to optimize store performance.
• Lead and inspire a team of sales associates to uphold service standards.
• Oversee daily operations including delivery, replenishment, and floor coverage.

Skills

Retail leadership

Customer service

Team motivation

Store operations

Communication

Adaptability

Education

High school diploma or equivalent

Tools

POS system

Job description

As a Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, youwill energise and drivethe team to create a shopping journeyfor our customersthatareauthentic, personalized, and engaging.

KeyResponsibilities:

• Delivering anexcellentcustomer experience through expert styling advice,goodproductknowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership tooptimizethe commercial performance ofthe store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operationssuch as delivery,replenishmentandshopfloorcoverto ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company’svaluesand ensuring every customer interaction is memorable and meaningful

Qualifications

• Previousexperience in retail/hospitality, with agoodunderstanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible:Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.

Additional Information

• This is aFull Timeposition with a contract of32-40 hours a week.

We do not use artificial intelligence or automated tools to screen applications or review CVs. All applications are reviewed by our Talent Acquisition team.

Compensation:$25.20-$26.46

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&MIncentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Program here .

In addition to this Canada based colleagues also receive:

• RRSP Program
• 25% Staff Discount
• Vacation/Wellness, Holiday, and Parental Pay
• Life & Disability Insurance
• Employee Assistance program (EPA)
• Employee Referral Bonus

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.