Inside Sales Representative

irvingoil; San Juan de Terranova; On-site; CAD 37,000 - 45,000; Full time

Benefits offered by this job

Work Environment

Competitive Compensation

Flexible Benefits Plan

Paid Vacation

Wellness Support

Volunteer Opportunities

Job summary

Irving Oil is seeking an Inside Sales Support Representative to engage with residential customers and support Residential Acquisition Representatives. The role focuses on following up with customers, scheduling services, and ensuring accurate pipeline records.

You will collaborate with operations and the Residential Coordinator to secure bookings and drive new business. The position offers an onsite work environment at Crown Street in Saint John, NB, with a competitive compensation package

Qualifications

• Excellent customer service skills.
• Proven ability to multi-task and work well under pressure.
• Ability to work well in a team environment and be a reliable team player.
• Able to make decisions and support team members.
• Must possess strong communication skills with ability to quickly build rapport and maintain relationships.

Responsibilities

• Manage pipeline logs until activation by ensuring service is booked and completed, following up with customers and updating pipeline logs with information from customers and operations.
• Contacting potential leads through web inquiries and incoming calls.
• Manage call lists when required including inactive accounts for win-back initiatives or execution of business strategies.
• Articulate the Irving Energy value proposition, handle objections and obtain new customers.
• Understand and execute on key special pricing/marketing programs.
• Manage the use of empowerment appropriately and escape when required.
• Work with the team to manage service escalations with regards to date availability.
• Respond to customer inquiries.

Skills

Excellent customer service

Multi-tasking

Team player

Decision making

Strong communication

Education

Diploma/High School Equivalent

Job description

As an Inside Sales Support Representative, you will engage with our residential customers and provide an excellent consumer experience. Your goal will be to assist the Residential Acquisition Representatives with their day-to-day by following up with customers to gain new business. Your success will be evident by your ability to work closely with operations and our Residential Coordinator to ensure service has been scheduled and deliveries are booked while ensuring all details have been captured within the pipeline logs.

What We Offer:

• Work Environment – Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Manage pipeline logs until activation by ensuring service is booked and completed, following up with customers and updating pipeline logs with information from customers and operations
• Contacting potential leads through web inquiries and incoming calls
• Manage call lists when required including inactive accounts for win-back initiatives or execution of business strategies
• Articulate the Irving Energy value proposition, handle objections and obtain new customers
• Understand and execute on key special pricing/marketing programs
• Manage the use of empowerment appropriately and escape when required
• Work with the team to manage service escalations with regards to date availability
• Respond to customer inquiries

Your Skills:

• Excellent customer service skills
• Proven ability to multi-task and work well under pressure
• Ability to work well in a team environment and be a reliable team player
• Able to make decisions and support team members
• Must possess strong communication skills with ability to quickly build rapport and maintain relationships

Your Experience:

• Post-secondary education preferred
• 1-3 years' experience in sales or marketing and customer service required
• Experience in a call center environment preferred

The expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Sales

Job Requirements - Education

Diploma/High School Equivalent