Representative - Inside Sales

CSS; Fort McMurray; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Commission-based pay

Job summary

CSS in Fort McMurray, Alberta, is seeking a Representative - Inside Sales to engage with existing customers, grow orders, and upsell services. You will collaborate with outside sales to meet goals while focusing on proactive selling techniques to expand the current account book.

The role emphasizes order entry, quotations, and maintaining customer satisfaction, with additional commission based on performance alongside base salary. Travel requirements are 0%–25%.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• 2-4 years in sales and sales administration; productive professional contributor.
• Proficient in Microsoft Office and basic computer skills.
• Ability to multitask and work in a team environment.
• Clear verbal and written communication; attention to detail.
• Ability to prospect and market concepts to existing and potential accounts.
• Independent work with minimal supervision; travel 0%–25%.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, and transfers orders to fulfillment.
• Increases orders by suggesting related items and checking buying history.
• Owns, qualifies and develops opportunities from marketing, outside sales, and national accounts.
• Prepares quotations to secure orders and determine reasons for loss of orders.
• Reviews open customer orders and actions items at risk of late delivery.
• Maintains backorder and expediting reports and notifies customers accordingly.
• Reports industry trends, pricing, and customer feedback to management.

Skills

Sales experience

Customer service

Multitasking

Communication

Team collaboration

Detail oriented

Independent work

Travel readiness

Education

High School Diploma or Equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**

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