Sales Representative

IS2 Workforce Solutions; Quebec; On-site; CAD 40,000 - 55,000; Full time

Job summary

IS2 Workforce Solutions seeks an Inside Sales Representative to maximize sales within Quebec City and surrounding areas. The role handles order processing, correspondence, and coordination of service needs, acting as the customer contact for pricing, scheduling and delivery.

The ideal candidate has experience in mechanical/industrial pipe and fittings, knowledge of related markets, and bilingual French/English communication. Strong computer skills and a proactive, organized approach are required.

Qualifications

• Minimum 2 years’ experience in customer service/sales or warehouse environment.
• College diploma in Sales/Marketing, Business Administration or related discipline.
• Bilingual French & English with excellent verbal and written communication and interpersonal/negotiation skills.
• High degree of accuracy and attention to detail.
• Ability to maintain confidentiality.
• Ability to grasp and communicate technical aspects of products.
• Proficient with Word, Excel Outlook and web-based applications.

Responsibilities

• Receive sales orders by phone, fax, email or from sales reps; enter information for order picking; transcribe non-stock items.
• Resolve customer issues; liaise with outside sales, accounting, materials control and warehouse to resolve issues; suggest improvements.
• Prepare quotations; communicate specs; coordinate deliveries with warehouse; follow up as required.
• Promote products, upsell substitutions and special prices; proactively contact customers as needed.

Skills

Customer service

Sales

Communication

Multitasking

Negotiation

Education

College Diploma in Sales/Marketing or Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Web-based applications

Job description

We are seeking a dynamic Inside Sales Representative to join our clients growing team. The successful candidate will maximize sales within Quebec City and the surrounding areas and will generate new and existing accounts. The individual will be primarily responsible for receiving, generating and processing sales orders, preparing general correspondence and coordinating service needs. This position also serves as customer contact for such matters as pricing, scheduling and delivery.

The ideal candidate will have previous experience in pipe, valves, fittings and industrial sales environment and will cultivate and maintain strong relationships with our customers. Knowledge of mechanical, fire protection, and industrial market and/or general plumbing would be considered an asset. Bilingual in French and English and computer literacy is required.

Shift: Monday-Friday; 8:00am-4:00pm

Responsibilities

• Receive sales orders from customers by phone, fax, email or via sales representative; enter all information required for order picking into the system; transcribing all non-stock material in orders to material control for purchasing purposes
• Resolve customer issues and/or problems; liaise with outside sales, accounting/credit department, materials control and warehouse to investigate and resolve issues; recommend improvements and corrective actions
• Prepare sales and delivery quotations; communicate quotes and product specifications; liaise with warehouse personnel to co-ordinate deliveries with customers; follow up as required/requested
• Actively use selling techniques to increase sales through the use and promotion of complimentary and/or substitution products and specially priced items, pro-actively contacts customers as required/requested, reports on customer activity
• Follow-up on direct shipments from supplies to customers to ensure order delivery and billing is completed and timely; prepares documentation for customer returned material to stock and/or to the supplier
• Remain current with company products and services
• Participate in and undertake any training as require/requested
• Participate in physical inventory and reception duties as required
• Participate in special sales functions and trade shows
• Prepare and generate reports as required/requested

Qualifications

• Minimum 2 years’ experience in customer service/sales or warehouse environment, preferably with progressive levels of responsibility in a related industry. Background knowledge in mechanical/industrial pipe and fittings
• College Diploma in Sales/Marketing, Business Administration or a related discipline
• Bilingual French & English - Excellent French verbal and written communication and interpersonal and negotiations/problem solving skills
• High degree of accuracy with attention to detail
• Ability to maintain high level of confidentiality
• Ability to grasp and communicate the technical aspects of the company’s products
• Possess an intermediate level of computer competency with Microsoft Word, Excel Outlook and web based applications
• Good mathematical skills
• Self-starter, well organized with ability to multi-task and execute a plan of action
• Must be able to self-manage and prioritize goals with minimal supervision
• Available to travel on a daily basis, some overnight travel as required/requested