Internal Representative and Customer Service

NexWav; Quebec; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Ongoing training

Team-oriented culture

Internal advancement opportunities

Wellness allowance

Competitive salary

Job summary

NexWav in Quebec is seeking an Internal Representative and Customer Service to support customers with parts, service and solutions. You will be a key contact for internal and external customers, handling calls and emails and guiding parts options.

The role emphasizes organized, enthusiastic, and solution-oriented teamwork, with training and development as core. Bilingual French required; English with suppliers acceptable.

Qualifications

• Organized, enthusiastic, and solution-oriented candidate.
• French fluency with English ability to engage with suppliers.
• HVAC familiarity considered an asset; related fields welcomed.

Responsibilities

• Answer calls and emails from customers.
• Advise on available parts and options.
• Place orders and ensure follow-up on status.
• Communicate with suppliers and internal teams.
• Notify customers upon receipt of parts.
• Perform administrative follow-ups related to orders and billing.
• Support inventory and warehouse activities as needed.

Skills

Customer service

Follow-up

Multitasking

French communication

English with suppliers

Computer systems

Tools

CRM systems

Inventory management software

Job description

Internal Representative and Customer Service

Do you enjoy customer service, dynamic environments, and thorough follow-ups? Are you looking to join a growing Quebec company in the HVAC sector, where teamwork, training, and development are part of everyday life?

Our client is looking for an Internal Representative and Customer Service to support customers with their requests for parts, service, and solutions.

Your Role

You will be an important point of contact for internal and external customers. Your daily tasks will include:

• Answering calls and emails;
  
• Advising customers on available parts and options;
  
• Placing orders and ensuring follow-up;
  
• Communicating with suppliers and internal teams;
  
• Notifying customers upon receipt of parts;
  
• Performing administrative follow-ups related to orders and billing;
  
• Participating in inventory and supporting the warehouse as needed.
  

Desired Profile

We are looking for an organized, enthusiastic, and solution-oriented person. Experience in HVAC is an asset, but profiles from automotive parts, hardware, electrical, plumbing, construction materials, service coordination, or internal sales will also be considered.

You stand out if:

• You have a good customer approach;
  
• You are thorough in your follow-ups;
  
• You learn quickly;
  
• You can manage multiple priorities;
  
• You are comfortable with computer systems;
  
• You communicate well in French and can manage in English with some suppliers.
  

What We Offer

• Competitive salary;
  
• Ongoing training;
  
• Human, collaborative, and accessible team;
  
• Opportunities for internal advancement;
  
• Team activities and wellness allowance.
  

Why Join the Team?

Because this position is a great entry point into a sought-after technical field, in a company that focuses on the development of its people and quality customer service.

Do you want to learn, contribute, and be part of a team that works hard in a human atmosphere?

All applications will be treated confidentially.

Only candidates selected will be contacted.