Sales & Refund Analyst

Air Canada; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Job summary

Air Canada is seeking a Sales and Refund Analyst in Winnipeg to support Sales, Refund, Revenue Protection, and payment processing controls. You will apply analytics, testing, and change management to enhance processes and performance.

You will collaborate across departments, develop procedures, and provide insights to drive adoption and sustained improvements in passenger revenue accounting.

Qualifications

• Bachelor degree in Accounting or relevant disciplines.
• CPA or equivalent is an asset.
• Knowledge of Passenger Revenue Accounting functions and systems.

Responsibilities

• Lead process-improvement initiatives to enhance efficiency and control.
• Assess current processes, identify risks, and provide recommendations.
• Produce metrics for quality, productivity, and training opportunities.
• Promote continuous improvement and cross-functional collaboration.
• Support monthly closing with journal and GL reconciliations.
• Liaise with PRA System Delivery for changes and issue resolution.
• Develop user documentation and enable adoption through training.
• Maintain compliance documentation and audit trails.
• Collaborate with stakeholders to define requirements and options.
• Design testing plans and validate outcomes for process changes.

Skills

Analytical skills

SQL queries

Advanced Excel

Communication skills

Problem solving

Multi-tasking

Education

Bachelor degree in Accounting

CPA designation asset

Tools

Navitaire

Altea

Direct Sales Systems (DSS)

Snowflake

Siebel

SQL

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Sr Manager, Sales and Refund Accounting, the Sales and Refund Analyst supports corporate initiatives and process improvements that strengthen Sales, Refund, Revenue Protection, and payment processing controls, efficiency, and operational reliability.

The role applies business knowledge, analytics, implementation planning, and change management to assess processes, develop testing plans, validate outcomes, establish procedures, and provide insights that support effective adoption and sustained business performance.

Responsibilities

• Lead cross-functional process improvement and issue-resolution initiatives to strengthen Sale, Refund, Revenue Protection and payment processing efficiency, control effectiveness, and operational reliability through root cause analysis, sustainable mitigation strategies, system and automation enhancements, process redesign, and capability-building.
• Assess current-state business processes, controls, and data to, identify risks, opportunities, and gaps, establish procedures, and provide actionable recommendations that align with Sales/Refund accounting and Revenue Protection priorities.
• Provide meaningful metrics through analytics and insight to management to support quality control, productivity and effectiveness and identify training opportunities associated to passenger sales and refund transactions as well as payments.
• Influence and promote a culture of continuous improvement, innovation, and process redesign within Passenger Revenue Accounting by encouraging collaboration, knowledge-sharing, and adoption of improved business practices.
• Provide accounting support for monthly close activities, including review of accounting journals, GL account activity, and GL reconciliations to support accuracy, control compliance, and timely issue resolution.
• Liaise with the PRA System Delivery group in the system change process; investigating & resolving production issues, identifying opportunities and solutions.
• Develop and maintain user documentation; communicate changes to functional groups and management; and enable consistent adoption through targeted training and knowledge transfer.
• Maintain process control, 52-109, and audit documentation to support compliance, control evidence, and internal/external audit requirements.
• Collaborate with key internal and external stakeholders and business partners to define requirements, evaluate options, and deliver optimal solutions for corporate and industry initiatives while maintaining accounting controls and processing efficiencies.
• Develop testing plans, perform pre- and post-implementation reviews, validate change outcomes, and establish new procedures to support effective adoption, operational control, and sustained process performance.
• Establish and maintain escalation, issue-resolution, and risk-management practices for initiatives and day-to-day deliverables to support timely decision-making, accountability, and effective operational outcomes.

Qualifications

• Bachelor degree in Accounting or relevant disciplines.
• Advanced accounting skills - CPA or equivalent an asset
• Knowledge of Passenger Revenue Accounting business functions and systems infrastructure - Navitaire (Sales, Refunds, AFR); Altea (ARDw & APM), Direct Sales Systems (DSS); IATA BSP an asset
• Working knowledge of Snowflake, Siebel and writing SQL queries an asset.
• Advanced knowledge of PC software applications (MSOffice, Word, Excel, Power Query, Power Bi, OneNote, PowerPoint, Visio)
• Excellent analytic and problem-solving skills, ability to work with multiple systems with a willingness to continuously learn.
• Ability to work under pressure, multi-task, prioritize work, manage expectations, and meet deadlines with limited supervision.
• Effective implementation planning, coordination & documentation abilities.
• Excellent interpersonal & communication skills, both written and oral, with an ability to communicate with all levels of management, internal and external business partners.
• Self-starter, energetic with sense of initiative, creativity and urgency.

Conditions Of Employment

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.