Technical Analyst (New Capability Distribution)

Socket.dev; Toronto; On-site; CAD 75,000 - 110,000; Full time

Job summary

Air Canada is seeking an experienced technical Analyst to support IT solutions for its NDC and B2B portals. You will collaborate with internal teams and third-party providers to ensure high-quality delivery and architecture adherence.

The role requires troubleshooting, requirement analysis, and documentation, with a focus on agile and DevOps practices. Applicants should have a background in airline tech and strong communication skills.

Qualifications

• 3+ years IT technology or operations experience in a large company (Transportation/Airline domain assets).
• University degree or technical certification; relevant experience acceptable.
• Experience with NDC APIs and schemas in airline distribution is an asset.
• Familiarity with IATA NDC standards and APIs/tools like Jira, SOAP UI/Postman.

Responsibilities

• Support NDC portal and Air Canada agent portal per architecture and requirements.
• Troubleshoot issues with IT cross functional teams and provide prompt solutions.
• Host product/project meetings and promote product management best practices.
• Maintain technical documents, flowcharts and procedures; report results.
• Collaborate with vendors and internal users on enhancements and testing.
• Conduct requirement and systems analysis translating business needs into specs.
• Support hybrid, Agile and DevOps workflows and project monitoring.

Skills

Analytical thinking

Communication skills

Organizational skills

Team player

Self-motivated

Problem solving

Multitasking

Bilingual (preferred)

Education

University degree/technical certification

Tools

Jira

SOAP UI

Postman

Mulesoft

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is looking for an experienced and dynamic technical Analyst focused on providing support to IT solutioning Air Canada’s Product distribution applications. This role requires collaboration with a diverse internal workforce and extended third party service providers.

These are exciting times for IT at Air Canada, with several major projects underway that will transform its IT landscape. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the evolution of the Air Canada’s NDC solution for its partners, a recognition program for corporate customers as well as optimize existing functionality.

This position will be reporting to the IT Manager-responsible for NDC portal and the Air Canada B2B Agent portal.

Responsibilities:

• Solution, deliver, and maintain the NDC portal and the Air Canada agent portal as per desired technology architecture and business requirements while ensuring highest quality of end-products through introduction of new tools, technology, and practices for evolution of processes & optimization of applications.
• Troubleshoot partner issues with IT cross functional teams and provide solutions promptly. Troubleshoot and fix software, messaging, and connectivity issues.
• Support partners in their onboarding to the Air Canada Distribution Journey.
• Host product / project meetings, improve cross discipline communications, and promote product management best practices.
• Maintaining and updating technical documents and procedures.
• Work closely with relevant stakeholders to collect and use information for improved operational and commercial performance.
• Collaborate with vendors and internal users to develop, evaluate, install, and test software enhancements.
• Review and analyze data from multiple internal and external stakeholders.
• Maintain and update technical documents, flowcharts, and procedures.
• Communicate analysis results and making recommendations to relevant stakeholders.
• Provide support for the business analysis and technology/business integration efforts.
• Conduct requirement and systems analysis and translate business requirements.
• Support multiple working methodologies such as Hybrid, Agile, DevOps.
• Support planning and monitoring processes.
• Provide management with economic impact and compliance issues surrounding key business decisions support definition and maintenance of methods, techniques, and calculations for identifying ways to improve business/technical processes.

• At-least 3 years of IT technology or operations experience in a large company preferably in the Transportation/Airline domain would be an asset.
• A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
• Experience working with NDC (New Distribution Capability) APIs and schemas in an airline distribution environment would be an asset.
• Familiarity with airline offer and order management standards as defined by IATA NDC implementations.
• Understanding of ITIL, SDLC, Agile methodologies, Jira, and cyber security risk management frameworks are assets.
• Knowledge of APIs and Tools like SOAP UI/Postman is a must. Knowledge of Mulesoft will be an added advantage.
• Exceptional analytical, organizational and communication skills.
• Self-motivated and independent worker.
• Possess investigative nature and be self-motivated.
• Results oriented with proactive and methodical approach to problem solving.
• Able to multi-task and work under pressure against tight deadlines and changing priorities.
• Must be a team player with ability to work closely with diverse groups and working styles.
• Ability to establish and maintain effective business relationships.
• Good knowledge of implemented web/ application initiatives.
• Ability to following processes and directives.
• Knowledge with User Acceptance Testing, Quality assurance testing, and has impact assessments skills.
• Flexibility and willingness to work extended hours, when required.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.