Sales Professional - Inside Sales

sci; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

SCI in Calgary is seeking a Family Service Counselor to assist client families with cemetery arrangements and pre-need plans. You will deliver exemplary personalized service, build relationships, and drive revenue by guiding families through compassionate options.

You will handle lead generation, schedule appointments, and collaborate with funeral directors to ensure seamless, respectful service for families and their loved ones.

Qualifications

• 1-2 years of college or equivalent education and experience.
• Customer service or sales experience preferred.
• Valid driver's license with acceptable driving record.
• Ability to work evenings and weekends.

Responsibilities

• Lead generation and prospecting daily.
• Obtain referrals from families served.
• Build relationships with families through empathy and respectful communication.
• Schedule and prepare for appointments, ensuring professionalism and attention to detail.
• Collaborate with funeral directors and staff to provide seamless service.

Skills

Customer service

Sales

Evenings/weekends availability

Driving

Empathy

Communication

Education

1-2 years of college

Tools

Office software

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

• Lead Generation
  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family's unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team

Minimum Requirements

• Education
  • 1-2 years of college or an equivalent of education and experience
• Experience
  • 1-2 years of customer service or sales industry experience preferred
• Licenses
  • Valid driver's license with an acceptable driving record
• Knowledge, Skills and Abilities
  • Ability to work a number of evenings and or weekends every month
  • Ability to drive frequently
  • Flexible hours
  • Ability to treat others with empathy and respect
  • Knowledge of computers and some software
  • Customer service skills

Postal Code: T2M 3A5

Category (Portal Searching): Sales

Job Location: CA-AB - Calgary