Professional Sales -- Inside Sales

Service Corporation International; Edmonton; On-site; CAD 42,000 - 65,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Edmonton to support families during difficult times, delivering compassionate pre-need and at-need cemetery services. You will lead generation efforts, build trusted relationships, and present solutions that meet families’ needs with professionalism and empathy.

The role emphasizes strong communication, dependability, and the ability to work with funeral directors and staff to ensure seamless service and client

Qualifications

• 1-2 years of college or equivalent education.
• 1-2 years of customer service or sales experience preferred.
• Valid driver’s license with an acceptable driving record.
• Ability to work evenings and weekends.
• Flexible hours including long days when required.

Responsibilities

• Lead generation and prospecting a minimum of 1-2 hours daily.
• Obtain referrals from families served by the location.
• Network and build community and civic relationships.
• Explain and present to families served and referred families.
• Maintain activity levels to ensure productivity.
• Build relationships with families.
• Respond to client inquiries in a timely, respectful, sensitive and professional manner.
• Connect with families through listening and honest communication.
• Develop understanding of each family’s needs and offer value solutions.
• Stay in touch with families to ensure satisfaction.
• Prepare for appointments and perform procedures with professionalism.
• Follow through on problems and requests.
• Earn referrals by educating on the benefits of pre-planning.

Skills

Customer service

Sales

Communication

Empathy

Education

Some college/Associate degree

Tools

Computers & software

Job description

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

• Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

• Education 1-2 years of college or an equivalent of education and experience
• Experience 1-2 years of customer service or sales industry experience preferred
• Licenses Valid driver’s license with an acceptable driving record
• Knowledge, Skills and Abilities Ability to work a number of evenings and or weekends every month
• Ability to drive as-needed
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software

Postal Code: T6E 6L1 Category (Portal Searching): Sales Job Location: CA-AB - Edmonton

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.