Sales Professional - Inside Sales

Service Corporation International; Hamilton; On-site; CAD 40,000 - 100,000; Full time

Benefits offered by this job

Commission-based incentives

Base hourly pay plus commission

Job summary

Service Corporation International is seeking a Family Service Counselor in Hamilton, Ontario. The role focuses on generating leads, building relationships with families, and driving revenue through pre-need and at-need cemetery arrangements.

You will collaborate with funeral directors and location staff to ensure exceptional, empathetic service. Qualifications include a high school diploma and 1-2 years in customer service or sales; a valid driver’s license and potential insurance license where

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Insurance license if required by state/province law.
• Must pass internal presentation certification within 30 days of hire.
• Ability to work evenings and/or weekends several times a month.
• Must be able to drive frequently.
• Ability to obtain and maintain an insurance license if required.

Responsibilities

• Lead Generation: prospecting 1-2 hours daily, obtain referrals, network with community.
• Explain and present to families, track activity for productivity.
• Respond to inquiries promptly and professionally; build trust with families.
• Develop understanding of each family's needs and offer value-driven solutions.
• Stay in touch to ensure satisfaction and follow up on requests.
• Collaborate with funeral directors and staff to provide seamless service.

Skills

Customer service

Sales

Communication skills

Relationship building

Prospecting

Education

High school diploma

College coursework or equivalent

Tools

CRM software

Driver's license

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilitie** s**

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation

• The estimated total target for this position in the first year typically ranges from $40,000 to $100,000 annually, considering of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will very based on individual performance, geographic location, and applicable business conditions.
• (Note: The position includes an hourly rate of 17.60$ as part of the total compensation structure.)

Postal Code: L9A 1T2

Category (Portal Searching): Sales

Job Location: CA-ON - Hamilton