Sales Professional - Inside Sales

sci; Parksville; On-site; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

AD&D insurance

RRSP matching

Deferred profit sharing

2 weeks vacation

Job summary

SCI in Parksville, BC seeks a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need planning. The role focuses on prospecting, referrals, and building trust with families to support revenue growth.

Responsibilities include lead generation, responding to inquiries with empathy, preparing for appointments, and collaborating with funeral directors and staff to ensure high-quality service. 1–2 years of customer service or sales experience is preferred.

Qualifications

• 1-2 years of college or equivalent education.
• 1-2 years of customer service or sales experience preferred.
• Valid driver's license with an acceptable driving record.
• Flexible hours, at times must work more than 8 hours in a day.

Responsibilities

• Lead generation: prospecting 1–2 hours daily, obtaining referrals, networking in the community, presenting to families, tracking activity.
• Build relationships with families: respond to inquiries promptly, listen, understand needs, follow up to ensure satisfaction, prepare for appointments.
• Teamwork: collaborate with funeral directors and location managers to provide seamless service across the organization.

Skills

Customer service skills

Empathy and respect

Ability to drive

Flexible hours

Education

1-2 years of college or equivalent education

Tools

Excel

Salesforce CRM

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Rel a tion s hi ps with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by edu c ati n g them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and tea m s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• 1-2 years of college or an equivalent of education and experience

Experience

• 1-2 years of customer service or sales industry experience preferred

Licenses

• Valid driver's license with an acceptable driving record

Knowledge, Skills and Abilitie s

• Ability to drive as needed
• Flexible hours but, at times must have the ability to work more thna 8 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of excel and salesforce or a similar CRM is an asset
• Customer service skills

Compensation

The estimated total target for this position in the first year typically ranges from $50,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

The position includes an hourly rate of $18.25/hr as part of the total compensation structure.

Benefits include - Medical, Dental, AD&D Insurance and more

RRSP Matching and Deferred Profit Sharing company programs

2 weeks vacation, which is paid out each paycheck

#SCI

Postal Code: V9P 2A9

Category (Portal Searching): Sales

Job Location: CA-BC - Parksville