Professional Sales - Inside Sales

Service Corporation International; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

Service Corporation International in Edmonton seeks a Family Service Counselor to support families with at-need cemetery arrangements and pre-need planning. You will prospect, generate referrals, and build trusted relationships through empathetic, personalized service.

Responsibilities include presenting options, coordinating with funeral directors and staff, and maintaining activity to meet revenue and service goals while providing compassionate care to families in a sensitive context.

Qualifications

• 1-2 years of college or equivalent education.
• 1-2 years of customer service or sales experience preferred.
• Valid driver’s license with an acceptable driving record.
• Ability to work evenings and weekends as needed.

Responsibilities

• Lead generation: prospect for clients and obtain referrals.
• Network and build community relationships to drive inquiries.
• Present family service options and explain pre-need arrangements to families.
• Provide empathetic, respectful service and follow up to ensure satisfaction.
• Collaborate with funeral directors and staff to deliver high-quality service.

Skills

Lead generation

Prospecting

Networking

Customer service

Communication

Empathy

Time management

Presentation

Relationship building

Education

Some college or equivalent

Tools

MS Office

CRM software

Job description

Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.JOB RESPONSIBILITIESLead GenerationHolds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivityBuild Relationships with FamiliesResponds to client inquiries in a timely, respectful, sensitive and professional mannerConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family’s unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailFollows through on all customer problems and requestsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planningTeamworkRepresents a continuous link from services provided at need, through aftercare, to providing services to protect families in the futureCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI teamMINIMUM REQUIREMENTSEducation1-2 years of college or an equivalent of education and experienceExperience1-2 years of customer service or sales industry experience preferredLicensesValid driver’s license with an acceptable driving recordKnowledge, Skills and AbilitiesAbility to work a number of evenings and or weekends every monthAbility to drive as-neededFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skillsPostal Code: T6E 6L1Category (Portal Searching): SalesJob Location: CA-AB - Edmonton