Sales Professional - Inside Sales

sci; St. Catharines; On-site; CAD 40,000 - 100,000; Full time

Job summary

SCI in Canada is seeking a Family Service Counselor to serve families by arranging at-need cemetery services and selling pre-need plans.

You will generate leads, build trust with families, and collaborate with funeral directors and location managers to deliver compassionate, personalized service while driving revenue. The role requires flexible hours, evening/weekend availability, and a valid driver’s license.

Qualifications

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Responsibilities

• Lead Generation: prospecting a minimum of 1-2 hours daily, obtaining referrals, networking, presenting to families, tracking activity.
• Build Relationships with Families: respond to inquiries, listen, understand needs, provide value, stay in touch, service appointments with professionalism.
• Teamwork: collaborate with funeral directors, location managers, and other staff to provide seamless, high quality service, review past contacts, share family concerns.

Skills

Lead Generation

Build Relationships with Families

Teamwork

Education

High school diploma or equivalent

1-2 years of college or equivalent education and experience

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

• Lead Generation
  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity
• Build Rel a tion s hi ps with Families
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family's unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by edu c atu ng them on the benefits of pre-planning
• Teamwork
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and tea m s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team

MINIMUM REQU I R EM E N TS

• Education
  • High school diploma or equivalent
  • 1-2 years of college or an equivalent of education and experience
• Experience
  • High school equivalency and 1-2 years of college or an equivalent of education and experience
  • 1-2 years of customer service or sales industry experience preferred
• Licenses
  • Current province issued driver's license with an acceptable driving record
  • Insurance license if required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilitie s
  • Must be able to pass the Company's internal presentation certification within thirty days of hire
  • Ability to work a number of evenings and or weekends every month
  • Ability to drive frequently
  • Ability to obtain and maintain an insurance license if required by state/province
  • Flexible hours but, at times must have the ability to work up to 12 hours in a day
  • Ability to treat others with empathy and respect
  • Knowledge of computers and some software
  • Customer service skills

Compensation

The estimated total target for this position in the first year typically ranges from $40,000 to $100,000 annually, considering of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will very based on individual performance, geographic location, and applicable business conditions.

(Note: The position includes an hourly rate of 17.60$ as part of the total compensation structure.)

Postal Code: L2R 3C7

Category (Portal Searching): Sales

Job Location: CA-ON - St. Catharines